NHS 111

I have used the service and had no problem

Used in the past for health concerns. The staff need to be medically trained or need to have knowledge of conditions. The triage and symptoms identification process is to long and you are having to repeat yourself continuously before they can signpost to a medical professional.
It will make the process quicker and easier to diagnose if the staff are medicals as they would be able to identify the signs and symptoms.

Contacted NHS advice line 111 for advice after I was experiencing night sweats and pain in my chest.
Through details provided of the symptoms being experienced they advised it was indigestion.
The staff require proper training

Called 111 when struggling to move last year. Call back straight away and sent for blood tests. Got a rheumatology appointment within 2 weeks

The advice line was brilliant and helpful when I have contacted them for advice. They are always thorough, kept me informed and always calm.

The service is good and the staff are good however the medical service they provide appointments for or refer to are not locally accessible. I have issues with my leg and when I have contacted them I have been advised to go to the other side of Birmingham. The NHS needs to apply for out of hour GP appointment services.

Called 111 advice line for a issue with my finger which was swollen and bleeding. I provided the details and symptoms. The staff was helpful. They referred me to go to see a medical service not local. I went to the medical GP however was turned away without any treatment.
With condition getting worse I contacted 111 again where I was referred to see another medical centre.

The medical centres referred to were not close and were on the other side of Birmingham in Aston otherwise the service was good.

Contacted the NHS 111 advice line on the back of not being able to get a GP appointment. When I spoke to them and told them my health issue they listened and were very good with the service they provide & advice they gave.

The advice line and the service was very good. the staff were helpful and provided service required. They quick and efficient.

I had a major scan and no results was provided to me. When I contacted the 111 Advice line I was told to wait for GP but I have been waiting for about a month.