NHS 111
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Based on 102 reviews
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Reviews (102)
No call back from 111
March 1, 2023
The 111 call back service is poor, I waited for 2 days for a call back but I did not get any call back until I called again and still did not get any help for my teenage son.
Holding for 90 minutes and gave up!
February 21, 2023
I was advised by GP receptionist to contact 111 because there were no appointments. I spent 90 minutes on hold without speaking to anyone. I gave up and hung up.
Long waiting time with NHS 111 so I end up at A&E
January 6, 2023
Sometimes when I need to call the GP and its closed, the only options is to call 111 for support. But every time I call, I wait an hour plus for response and they don't respond to my query. I end up going to A&E.
Long queue and poor communication
December 20, 2022
I called for 2 days and they kept telling me they will call me back, waited for 2 days before any call came. I was really in a crisis because my mental health.
Not calling me until after 2 days
November 25, 2022
I called 111 for pains in my tooth which has caused swollen gum and face. They said they will call me back, but they called me after 2 days just to tell me that I have to wait for 2 weeks for dentist to see me. Now I am in pain and I can't eat or sleep.
Advice line has been good and very prompt
November 12, 2022
111 Advice line has been good and very prompt.
No answer on the phone after 5 hours
September 15, 2022
When I have called to use the service, it has been a lot of the time due to health concerns.
They don't answer calls and the message on the call just advises to wait because of long queues. I have waited 5 hours.
In the end I just give up and didn't seek any medical advice as I suffer from Autism and Asthma.
The service needs to provide more staff and they need to answer the phones.
They don't answer calls and the message on the call just advises to wait because of long queues. I have waited 5 hours.
In the end I just give up and didn't seek any medical advice as I suffer from Autism and Asthma.
The service needs to provide more staff and they need to answer the phones.
My baby fell from the cot, called NHS 111
September 1, 2022
My baby fell from the cot and the staff were really good.
All the questions they asked were good, detailed questions about my daughter being sick, pooing.
They calmed me down, they were very detailed. The health visitor called me too and the doctor.
All the questions they asked were good, detailed questions about my daughter being sick, pooing.
They calmed me down, they were very detailed. The health visitor called me too and the doctor.
Very courteous and understanding
August 31, 2022
Phoned them on Sunday to ask a question and they didn't know but got someone to call me back within 24 hours. They called me back and were very helpful and understanding.
Service was pretty good on NHS 111 line
August 31, 2022
Contacted advice line because I was experiencing pain in the chest. I
Contacted NHS Advice Line 111 where the staff carried out an assessment and advised that I have experienced a transient ischemic attack (TIA). The staff were very good and courteous. Within hour an hour a paramedics had arrived they they had called and had taken me into Coventry hospital.
Contacted NHS Advice Line 111 where the staff carried out an assessment and advised that I have experienced a transient ischemic attack (TIA). The staff were very good and courteous. Within hour an hour a paramedics had arrived they they had called and had taken me into Coventry hospital.