NHS 111

My wife was feeling very unwell on a Saturday and I called 111. I waited for almost 30-45 minutes before I got any reply. It was a scary moment because my wife had a fall and she seemed alright until she started complaining about not being able to see. And when they responded they asked if I could drive her to A&E, and I said no. They told us that it was going to take 2 hours before paramedics can come to the house. After 2 hours my wife was not responsive and when they came, they had to rush her to the A&E.

The 111 call back service is poor, I waited for 2 days for a call back but I did not get any call back until I called again and still did not get any help for my teenage son.

I was advised by GP receptionist to contact 111 because there were no appointments. I spent 90 minutes on hold without speaking to anyone. I gave up and hung up.

Sometimes when I need to call the GP and its closed, the only options is to call 111 for support. But every time I call, I wait an hour plus for response and they don't respond to my query. I end up going to A&E.

I called for 2 days and they kept telling me they will call me back, waited for 2 days before any call came. I was really in a crisis because my mental health.

I called 111 for pains in my tooth which has caused swollen gum and face. They said they will call me back, but they called me after 2 days just to tell me that I have to wait for 2 weeks for dentist to see me. Now I am in pain and I can't eat or sleep.

111 Advice line has been good and very prompt.

When I have called to use the service, it has been a lot of the time due to health concerns.
They don't answer calls and the message on the call just advises to wait because of long queues. I have waited 5 hours.
In the end I just give up and didn't seek any medical advice as I suffer from Autism and Asthma.

The service needs to provide more staff and they need to answer the phones.

My baby fell from the cot and the staff were really good.
All the questions they asked were good, detailed questions about my daughter being sick, pooing.
They calmed me down, they were very detailed. The health visitor called me too and the doctor.

Phoned them on Sunday to ask a question and they didn't know but got someone to call me back within 24 hours. They called me back and were very helpful and understanding.