NHS 111

Called "out of hours" and needed two calls as a wrong number for an Urgent Care Centre was given. Bizarrely the second operator asked for all the information again, which was politely declined as we'd just spoken minutes before. New number given and an appointment made at the nearest UCC.

Rang 111 to discuss injury and my choices

Called 111 advised staff if symptoms I was experiencing was told a dr would call me Back which they did. An emergency appt was arranged within the hour to see a Dr face to face went along and it was arranged for me to go to hospital straight away

I had to ring 111 as I couldn’t get through on the phone. They managed to get through and told me I would get a call from gp within an hour. I got a call from a receptionist
at a surgery that is not mine with the advice “ go to a&e!
Also there has been very poor information regarding how to get a repeat prescription on the new system when the old one worked perfectly. I now have to take my repeat to the surgery. - SHP