NHS 111
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Based on 103 reviews
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Reviews (103)
generally helpful
October 8, 2021
The are usually helpful and can help with decision as to whether an ambulance is required but they are clearly under a lot of pressure and it can take a long time to get through and call backs can be a long wait too
Elderly man with prostate problems
October 8, 2021
Listened to carefully, referred to doctor for further telephone consultation. Given appropriate advice and antibiotics,
Only used the online version
October 6, 2021
Used the online version and followed it through step by step not easy when in severe pain!
Broke my elbow didn’t want to go to A&e
October 6, 2021
Rang 111 to discuss injury and my choices
Slow, slow, slow
October 6, 2021
Tried to call 4 times before answered. Was promised a call back within 2 hours. Nothing. No advice given. Ended up having to take 10 miles to an A&E
Absolutely useless
October 6, 2021
Too long wait for any services
Rang about my son who had Covid
October 6, 2021
They where very helpful and helped get my son the right medication that was denied by our gp as they wouldn’t give him medication without seeing him but had no appointments and wouldn’t see him anyway as he had Covid
First class service and experience. Thank you
October 6, 2021
Used 111 for the first time a few months ago. Although I was cut off initially, my second attempt was trouble free. They arranged for me to have covid test the following morning at a drive through at Birmingham airport carpark. Received result with in 24 hours. First class service and experience. Thank you.
Staff appeared to have no medical ex perience
October 6, 2021
When explained symptoms and pain was asked -are you too ill to make a cup of TEA
Stomach pain
October 6, 2021
Called "out of hours" and needed two calls as a wrong number for an Urgent Care Centre was given. Bizarrely the second operator asked for all the information again, which was politely declined as we'd just spoken minutes before. New number given and an appointment made at the nearest UCC.