NHS 111

The call was answered quickly but you have to go through the details too many times. When we eventually spoke to a doctor we were incorrectly sent to a Badger clinic who could not help us as they did not have the correct equipment. This referral wasted our time and further could have impacted the outcome as it was a serious health problem. 111 should have directed us straight to the hospital.

I had to use 111 as could not access my GP surgery. They were helpful and got me booked in at the Badger clinic on Hurst Lane.

Customer service and support received was good.

111 service was quick to get me appointment to see the GP within hours.

I never got a call back when they told me they were going to call back and get me appointment for emergency dental care.

The waiting time to speak to someone wasn't too bad. They made contact with a local pharmacist for me so was overall happy with the service they provided.

Advised by GP to call 111 after days of not being able to see a doctor at the practice. Having to continually repeat my symptoms and medical history to numerous people becomes frustrating. Was not waiting too long to get through but then had to wait for some time for a call back. Appointment was arranged with my own GP by 111 service which was helpful and appreciated.

I called 111 because I had a severe toothache. Firstly, I waited for 40 minutes to be called back then I was told they were going to send me to emergency dental clinic. Waited for 3 days before getting a call back. I had already taken pain killers to cope with the pain.

I was unable to get an appointment with my GP so called 111. They gave me advice and then a doctor called me back. I was told that I needed to see a GP and an appointment was made for me at a local surgery.

My wife was feeling very unwell on a Saturday and I called 111. I waited for almost 30-45 minutes before I got any reply. It was a scary moment because my wife had a fall and she seemed alright until she started complaining about not being able to see. And when they responded they asked if I could drive her to A&E, and I said no. They told us that it was going to take 2 hours before paramedics can come to the house. After 2 hours my wife was not responsive and when they came, they had to rush her to the A&E.