NHS 111

I have recently used 111 for help and advice. I have found the service very useful.

I called for advice regarding my daughter who is awaiting assessment and diagnosis. This service was unhelpful and offered me no advice.

I have used 111 on a few occasions to get an appointment with a doctor when I have been unable to get an appointment with my GP. I have found the service good and they have booked appointments for me at the Badger Clinic.

I called 111 for advice. They were very helpful and thorough listening to the symptoms my daughter was experiencing. They told me that I needed to attend Heartlands hospital to be seen by a paediatrician and that they would be liaising with them to inform them that we would be attending.

I called 111 for advice and they sent fast response to me very quickly. I was very happy with the service and how quickly they acted.

I called for advice for my husband who was very unwell. I got through straight away and spoke to someone quickly. They sent an ambulance straight away and it arrived within 5 minutes of being called.

The service was good and an appointment was arranged for me to see a doctor that day. However, no consideration is given to where you live and how easy it is for you to get to the appointment. I was sent to a medical practice in Small Heath. I do not drive and I could not afford taxi fares, so I had to travel on two buses to the appointment which was difficult when feeling so unwell.

I had to call 111 for my friend who was having a mental health crisis. I found them very helpful although I did wait some time for a call back from a clinician.

I called 111 for my son because it was the weekend. He had a strange looking infection on the outside of his ear. They asked me to attend the urgent treatment centre at Solihull hospital but I explained that being on the spectrum busy waiting rooms are very difficult for him. I asked if it was possible to speak to someone that I could send photographs to. After speaking to four different people my request was granted. I sent pictures to a number provided and spoke to a nurse practitioner. She was very helpful and prescribed antibiotics and also advised that he needed to have a blood test as his symptoms are consistent with diabetes. Following that advice I have made contact with my own GP.

I had to call on behalf of my husband who has dementia and was unwell. I had to go through the recorded messages, then I had to go through all the questions again with a call handler. I was told that someone would call me but after waiting a lengthy time no one had called. I called back and they were adamant that I had missed their call. I definitely had not as I had no missed calls on my phone. After going through all the questions again they finally made arrangements for a doctor to make a home visit to treat my husband.