NHS 111

I had to call 111 for my friend who was having a mental health crisis. I found them very helpful although I did wait some time for a call back from a clinician.

I called 111 for my son because it was the weekend. He had a strange looking infection on the outside of his ear. They asked me to attend the urgent treatment centre at Solihull hospital but I explained that being on the spectrum busy waiting rooms are very difficult for him. I asked if it was possible to speak to someone that I could send photographs to. After speaking to four different people my request was granted. I sent pictures to a number provided and spoke to a nurse practitioner. She was very helpful and prescribed antibiotics and also advised that he needed to have a blood test as his symptoms are consistent with diabetes. Following that advice I have made contact with my own GP.

I had to call on behalf of my husband who has dementia and was unwell. I had to go through the recorded messages, then I had to go through all the questions again with a call handler. I was told that someone would call me but after waiting a lengthy time no one had called. I called back and they were adamant that I had missed their call. I definitely had not as I had no missed calls on my phone. After going through all the questions again they finally made arrangements for a doctor to make a home visit to treat my husband.

My experience of NHS 111 has been very good. Due to a lack of available GP appointments I have used the service quite a lot. They have been fantastic and have booked me appointments with other service providers so that I could be adequately treated.

I was very happy with the service provided. An ambulance was sent straight out to me.

111 was called for advice as I was unwell and could not move my neck. They told me to attend the hospital straight away which I did.

I called 111 as the doctors were closed. After being assessed on the telephone they sent an ambulance to me straight away.

The call was answered quite quickly but the system is frustrating. You have to repeat yourself and answer the same questions over and over. The advice was good and I was told to go to the hospital.

I found 111 a very useful service over the bank holiday weekend. Although it was a long drawn out process I did manage to get an appointment.

I got through straight away and was quickly advised to call 999. I was very happy with the service provided by 111.