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Reviews (112)

My husband was unwell, severe vertigo

February 1, 2024
Although there was a doctors strike on the service kept in touch to advise that we were hours away from a call back. They were extremely busy.
Anonymous

12 hour delay on Christmas Eve

January 26, 2024
I contacted this service on the morning of Christmas eve, because my 10 year old had been unwell and I could see she had tonsillitis and needed antibiotics. I was told by the operator that there was a 12 hour delay for a call back from a doctor, and they could not fit us in anywhere to see a doctor. I finally got a call back 11 hours later and luckily a pharmacy was open for us to collect a prescription. The service obviously could not cope with demand and there needs to be improvements made for times that they know they will be busy.
Anonymous

A good service that acted promptly

January 26, 2024
We contacted this service for advice regarding my elderly father who has dementia. They were very thorough in their questions and advised that he needed to be seen by a paramedic. They made arrangements for one to attend.
Anonymous

Four attempts for medical help failed

January 25, 2024
I recently tried to access medical advice on four occasions, and was not satisfied with the service at all.
Anonymous

A useful service that can facilitate gp care

January 3, 2024
I find this service very useful. I have recently had to call them when I could not get a GP appointment. They were very helpful and were able to get me an appointment with a GP.
Anonymous

Good advice & referred to A&E

December 21, 2023
I contacted NHS 111 because I was unable to get a GP appointment. The service was very good, after speaking with a doctor they made an appointment for me to attend the accident and emergency department at Heartlands Hospital.
Anonymous

Booked an appointment for us at the UTC

December 21, 2023
I had to call 111 after failing to get a GP appointment for my young son. They were very helpful and booked an appointment for us at the urgent treatment centre at Solihull Hospital.
Anonymous

An excellent service - referred to hospital

December 21, 2023
After numerous attempts to get a doctors appointment for worrying symptoms I contacted NHS111. They were absolutely fantastic. I explained the situation to them and told them about my symptoms, and after speaking to a doctor they referred me straight to the hospital. I credit this service for getting me the help I needed, as I was finally examined and diagnosed with bowel cancer.
Anonymous

Good service used to access GP services

December 13, 2023
I found 111 very useful. I called about my child who was unwell and they booked an appointment at an out of hours badger clinic.
Anonymous

A good service

December 11, 2023
I called 111 for advice after not being able to get a doctors appointment. They were very helpful and advised that I needed an ambulance to be sent. They arranged for the ambulance to attend. I was happy with the service I received.
Anonymous

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