NHS 111

I recently had to use the 111 service. They were very good, and got back to us very quickly. They booked us an appointment at our own GP practice. The service is was very helpful.

I have used 111 when my surgery has been closed. I have found the service useful, they recently booked an out of hours badger appointment for my child who was unwell.

I use 111 when I cannot get a GP appointment. I find the service great, they always book me an appointment with an out of hours service.

I have recently used 111 for help and advice. I have found the service very useful.

I called for advice regarding my daughter who is awaiting assessment and diagnosis. This service was unhelpful and offered me no advice.

I have used 111 on a few occasions to get an appointment with a doctor when I have been unable to get an appointment with my GP. I have found the service good and they have booked appointments for me at the Badger Clinic.

I called 111 for advice. They were very helpful and thorough listening to the symptoms my daughter was experiencing. They told me that I needed to attend Heartlands hospital to be seen by a paediatrician and that they would be liaising with them to inform them that we would be attending.

I called 111 for advice and they sent fast response to me very quickly. I was very happy with the service and how quickly they acted.

I called for advice for my husband who was very unwell. I got through straight away and spoke to someone quickly. They sent an ambulance straight away and it arrived within 5 minutes of being called.

The service was good and an appointment was arranged for me to see a doctor that day. However, no consideration is given to where you live and how easy it is for you to get to the appointment. I was sent to a medical practice in Small Heath. I do not drive and I could not afford taxi fares, so I had to travel on two buses to the appointment which was difficult when feeling so unwell.