Meet the team

Our insight officers will collect the public’s opinion on the quality of health and social care services across Solihull

Emma Middleton

Local Healthwatch Manager

Emma Middleton | Local Healthwatch Manager

Emma has over 10 years experience working in the voluntary and not for profit sector. After graduating with a Bsc in Psychology she moved to the West Midlands to persue her career. Working as an operations manager in the welfare sector she was always passionate to make sure that people were able to access services and receive the help they were entitled to.  She has a level three certificate in information and advice and has completed the chartered management institute certificate.

With a background in research methods and a  passion for tackling health inequalities and helping disadvantaged people Emma is excited to get out there and gather local intelligence and meet the residents of Solihull to hear their experiences.

She said "We are in an excellent position where we can gather information impartially and present our findings to some of the most influential people in the NHS and health and social care sector. Allowing us to be able to change, shape and improve services across the Borough. I am very much looking forward to what we will achieve, working with the people of Solihull to make sure their voices are heard". 


Engagement and Information Lead

Natalie Travers | Engagement and Information Lead

Natalie has worked within health and social care for the last 5 years. Working within primary care, mental health services, and social care.

Natalie studied Psychology and Sociology and has a particular interest in mental health studies. Natalie furthered her knowledge of mental health within children and gained a diploma in children's mental health studies.

With a background in mental health services and a passion to improve people's journeys through mental health, Natalie is passionate in making sure service users have their say on the services they use, and how they can improve for everyone.

nicola-standen photo

Engagement and Information Lead

Nicola Standen | Engagement and Information Lead

Over the previous 19 years Nicola has been actively involved in social research, primarily with a focus on health and social care inequalities. During this time she has held a number of research posts within the academic, statutory and voluntary and community sectors and has gained experience of working on a variety of diverse commissioned research projects. 

Nicola has a particular interest in participatory research and engaging with groups often referred to as vulnerable or marginalised and has recently led on an NHS Trust research programme to actively engage users of mental health services in research related activity. She also has practical experience of working alongside service users and community groups and organisations in the design, development and undertaking of research. This includes recent experience of working in partnership with users of mental health services to develop a research study exploring the notion of quality in mental health service provision and co-facilitating focus groups with ‘peer’ researchers.  As part of this work Nicola has worked with service user groups and community organisations to identify support needs and has provided training and mentoring to ‘peer’ researchers to enable their meaningful engagement and participation in research. 

Scott Baldwin

Community Outreach Lead

Scott Baldwin | Community Outreach Lead

Scott worked as a health trainer for two and a half years, supporting people living in deprived areas to improve their health and wellbeing.

Scott has a background as a journalist, radio presenter and college lecturer, and is now a councillor for a town council, where he continues to speak up for local people.

He believes that it’s only by working together that we can truly make positive changes.

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