Meet the team

Our insight officers will collect the public’s opinion on the quality of health and social care services across Solihull


Interim Healthwatch Manager

Elizabeth Learoyd | Interim Healthwatch Manager

Elizabeth can be contacted by email at

Engagement and Information Lead

Natalie Travers | Engagement and Information Lead

Natalie has worked within health and social care for the last 5 years. Working within primary care, mental health services, and social care.

Natalie studied Psychology and Sociology and has a particular interest in mental health studies. Natalie furthered her knowledge of mental health within children and gained a diploma in children's mental health studies.

With a background in mental health services and a passion to improve people's journeys through mental health, Natalie is passionate in making sure service users have their say on the services they use, and how they can improve for everyone.

nicola-standen photo

Engagement and Information Lead

Nicola Standen | Engagement and Information Lead

Over the previous 19 years Nicola has been actively involved in social research, primarily with a focus on health and social care inequalities. During this time she has held a number of research posts within the academic, statutory and voluntary and community sectors and has gained experience of working on a variety of diverse commissioned research projects. 

Nicola has a particular interest in participatory research and engaging with groups often referred to as vulnerable or marginalised and has recently led on an NHS Trust research programme to actively engage users of mental health services in research related activity. She also has practical experience of working alongside service users and community groups and organisations in the design, development and undertaking of research. This includes recent experience of working in partnership with users of mental health services to develop a research study exploring the notion of quality in mental health service provision and co-facilitating focus groups with ‘peer’ researchers.  As part of this work Nicola has worked with service user groups and community organisations to identify support needs and has provided training and mentoring to ‘peer’ researchers to enable their meaningful engagement and participation in research. 

Community Outreach Lead

Carlene Scott | Community Outreach Lead

Carlene has studied BA Hons in Criminology and Psychology, gaining valuable experience in the voluntary and not for profit sector as a counselling therapist and young people facilitator & mentor. Carlene enjoys relating to, understanding and supporting patients with various issues and she is a passionate advocate for ensuring that their voices are heard. By engaging with diverse communities within the Borough of Solihull, she aims to bring patient experiences and feedback of current health and social care services together to influence positive impact and change.

“Providing such platforms like Healthwatch Solihull, could implement a wider collective knowledge on health and social care services by bringing together different perspectives and expertise.”

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