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Healthwatch Solihull investigated 276 people’s experiences of accessing general
practice (GP) services via technology (e.g., by telephone, the GP’s website, apps or
video calls). There are positive aspects to the use of technology for GP access, and
during the COVID-19 pandemic, for patient/staff safety and infection control. However,
we heard that the information and the language regarding accessing GP services via
technology needs to be simpler and clearer for some people. This will help ensure that
services are accessible to all.