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This report describes the changes that Birmingham and Solihull ICB made following Healthwatch Birmingham and Healthwatch Solihull’s 2024 report Access and Barriers to NHS Community Pharmacies. It explores improvements in pharmacy access, awareness, and consultation quality, including interpreting services. As a result, more people are seen quickly for minor illnesses, easing GP demand and increasing confidence in local pharmacy services.

Healthwatch Solihull is proud to share our 2024-2025 Annual Report, highlighting the difference we’ve made by listening to the voices of local people and using their experiences to drive improvements in health and social care.