NHS 111

I called 111 after a bump to the head two days earlier was still causing me to feel unwell. They advised me to go to A&E at Heartlands Hospital. Overall I was happy with the care and advice provided over the phone.

I had to call NHS 111 to get advice about an elderly relative. They provided a good service and arranged for a District Nurse to attend. I was happy with the service.

I received good advice from this service and was directed to A&E for a recent issue.

I had to call NHS 111 when I could not get a doctors appointment. They said they could arrange an appointment for me at the Urgent Treatment Centre at Solihull Hospital. They need to offer appointments for people in their local communities, as like myself not everyone can travel so far away.

I had to contact NHS 111 when I could not get a doctors appointment. They advised me to go to Dudley Road walk in centre, but they were fully booked and would not see me. I called NHS 111 back again and was told to attend Warren Farm walk in centre, they were closed. Being directed to services that are advertised as walk-in but are not, and being sent to services that are closed is not helpful at all. My experience was not great.

The service was good, they asked me a lot of questions and sent an ambulance to me. I appreciated their guidance as I was unsure if I should call 999 or not.

The district nurse contacted this service for me. My experience was good, they were very helpful.

Although there was a doctors strike on the service kept in touch to advise that we were hours away from a call back. They were extremely busy.

I contacted this service on the morning of Christmas eve, because my 10 year old had been unwell and I could see she had tonsillitis and needed antibiotics. I was told by the operator that there was a 12 hour delay for a call back from a doctor, and they could not fit us in anywhere to see a doctor. I finally got a call back 11 hours later and luckily a pharmacy was open for us to collect a prescription. The service obviously could not cope with demand and there needs to be improvements made for times that they know they will be busy.

We contacted this service for advice regarding my elderly father who has dementia. They were very thorough in their questions and advised that he needed to be seen by a paramedic. They made arrangements for one to attend.