NHS 111
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Based on 141 reviews
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Reviews (141)
Absolutely useless
February 27, 2025
They are absolutely useless. My mum had collapsed and I rang them but it was a nightmare trying to answer their questions so I gave up.
Help me get appointments
February 25, 2025
They provide a good service and always help me to get appointments.
Sent me to A&E
February 25, 2025
They provided good advice and sent me to Heartlands A&E.
No help at all
February 21, 2025
I called NHS 111 when I found myself unable to get out of bed or walk in the middle of the night. They told me that there was nothing they could do for me. They did not tell me to call for an ambulance or anything. A disappointing experience.
Good out of hours service
February 21, 2025
They provide a good out of hours service. I recently called due to concerns about my young child and they arranged an appointment at Heartlands hospital.
A very good service
February 21, 2025
My experience was very good. I was prescribed steroids and antibiotics over the telephone and the prescription was sent direct to my pharmacy of choice.
A good service
February 21, 2025
They provide a helpful service, though the questions are a little long winded. I was told to visit the urgent care department at Heartlands Hospital.
Good advice when I called for my child
February 7, 2025
The advice they gave me was good when I needed help for my child. They sent us to the children's A&E.
Help facilitate out of hours care
February 3, 2025
They provide a good service and have helped facilitate out of hours GP appointments for me.
Got me an appointment with a GP
January 31, 2025
I contacted NHS 111 because I could not get an appointment with my GP. The call handler was very helpful. They booked me an appointment at a GP surgery, who happened to be my own GP providers.