Sent to walk-in centre that was not walk-in
I had to contact NHS 111 when I could not get a doctors appointment. They advised me to go to Dudley Road walk in centre, but they were fully booked and would not see me. I called NHS 111 back again and was told to attend Warren Farm walk in centre, they were closed. Being directed to services that are advertised as walk-in but are not, and being sent to services that are closed is not helpful at all. My experience was not great.