12 hour delay on Christmas Eve
I contacted this service on the morning of Christmas eve, because my 10 year old had been unwell and I could see she had tonsillitis and needed antibiotics. I was told by the operator that there was a 12 hour delay for a call back from a doctor, and they could not fit us in anywhere to see a doctor. I finally got a call back 11 hours later and luckily a pharmacy was open for us to collect a prescription. The service obviously could not cope with demand and there needs to be improvements made for times that they know they will be busy.