Croft Medical Centre

A referral was made very quickly for my son and we have already had an appointment letter from a paediatrician at Solihull hospital. I am very happy with how quickly the doctor saw my son and referred for a consultant's opinion.

I recently had to cancel a routine blood test appointment due to testing positive for covid. The staff were very accommodating and re-arranged my appointment for me. In general I always find the staff helpful and I always manage to see a doctor when I need an appointment. As someone with a life-long illness I find their service and care excellent.

It is very hard to get hold of a doctor. It's difficult to get through on the phone lines and then getting through reception to speak to or see a doctor is near impossible. I needed a referral to the hospital and it took me a very long time to get this done.

It is difficult to get an appointment. It's hard to get through on the telephone , it's normal to be holding for an hour to then be told that there are is no availability. You cannot book an appointment for the next day but are told to try again tomorrow. There are no appointments available on line even when they have told me there are. Over two weeks ago I handed in a letter to the receptionist for the doctors attention to issue urgent medication as outlined by the hospital. I have still not heard back and the pharmacy has not received the prescription. Some GP's are nice when you see them but I had an experience which was awful with one doctor. They accused me of smelling of alcohol, I do not drink and explained this. I tried to make an official complaint but they would not accept it.

It is very hard to get an appointment on the phone. I recently called for an appointment and was told that there were none left that day. I live locally so went to the surgery straight away where I queued and I got an appointment for that day. Why are they telling people on the phone that there are no appointments but are still giving them to people who are queueing for appointments. This just does not seem right or fair!

The telephone booking system is very frustrating. I can be waiting for over an hour to be told there are no appointments available at all, not even a call back. When you call back the following day the same thing happens again.

It is difficult to get an appointment with a GP. I was recently seen by the nurse practitioner who prescribed the wrong medication.

I am very happy with the service and care received from the staff and doctors.

The surgery have been very good during my husband's diagnosis with dementia. They have offered good support and information of available services.

I really do not like that we are expected to tell the receptionist our problems. They are not medically trained and they are not our doctors. It's difficult to get a face to face appointment and lucky to get a call back from a GP. I have had ongoing problems with my repeat prescription system. Following their instructions I drop it off in plenty of time, then allow extra time to collect, because I know from experience that they are rarely ready, and still items are missing and/or not been sent through. This has happened again this week and vital medical items were not sent through the the pharmacy. The service is poor.