Croft Medical Centre

The surgery refused to help me for 5 years. My concerns about pain and fatigue were dismissed and I was told it was caused by hormones due to being a young parent. I ended up being admitted to hospital where I was told that I had a rare condition. They told me that this condition had been showing up in my blood tests for years. I am not happy that the doctors surgery continually dismissed my concerns and failed to act upon the blood test results, and that if I had not ended up in hospital I would still not know and would be suffering still.

I was referred by my GP to Croft Medical Centre to see a physiotherapist. The appointment went well and I found it very beneficial.

I can never get an appointment. The staff do not listen and do not seem to care. It's like talking to a brick wall. What are they trained in? Being rude and annoying? Awful surgery.

I phoned for a friend who was unwell and had been experiencing difficulties getting through. I spoke to the doctor on their behalf and was told that it sounded like they had a urine infection. I explained that they did not have a high temperature or any other symptoms of a urine infection but the doctor said that they would send a prescription to the pharmacy just in case. I do not understand why they would prescribe medication without properly diagnosing a patient. Why did the not request a urine sample for testing? I think the service needs to improve.

My experience has been bad. I cannot get an appointment despite phoning up when the phone lines open. If you are lucky enough to get through all the appointments have been taken and you are told to phone again tomorrow.

I was given an emergency appointment very quickly. I saw a doctor who was very helpful and polite, and my problem was sorted. I was very happy with the service I received.

I just can't get an appointment. The staff are not friendly or helpful, they just do not care.

I cannot get an appointment. When you call up, and your lucky enough to actually get through, your told that all appointments are taken and to call back the next day. When you call back the next day the same thing happens. When you try and explain to the reception staff how your calling daily, they basically tell you that its tough. The staff do not care about their patients. The doctors are too busy off doing private work.

It's hard to get an appointment. When you do manage to book in you see different doctors every time and my experience varies depending on who I see. Some of the doctors very good but there are some who do not quite meet my needs.

I went to the doctor for advice about symptoms I was experiencing following an operation. I was seen by a nurse practitioner who told me to look online. They were absolutely useless.