Croft Medical Centre

My experience of Croft Medical Centre has been very good. I am diabetic and I find that they are very helpful and understanding. Whenever I need appointments I always manage to get in quite quickly. I recently contacted them due to a foot problem. I was seen very quickly and treated. The nurses are also great I have been having to attend regularly for dressing changes. Appointments are pre-booked, the nurses are great and the waiting times so far have been good.

The surgery has been very good in helping me manage my diabetes. I see the nurse regularly but if I ever have any related problems the GP is very good too. I never struggle to get an appointment when I need one.

I had to wait 2 weeks to see a doctor. I was happy with the outcome once I saw the doctor. The surgery is nice and new, bright and clean. It does not seem like they do much there. The surgery is always empty.

The care I have received from this service has been excellent.

This service is awful. I can never get an appointment and the staff are very abrupt and unhelpful. I am scared to make a complaint because they are so argumentative and threaten to kick you off their patient list.

I recently had a phone call with a doctor about my medication and wanted to discuss pain I was having in my hands at the same time. The doctor told me that he was not calling for a lengthy conversation. I was not happy with the manners of this doctor. Some of the doctors here are very good but it's hard to speak with or get appointments with them.

I have been visiting for dressing changes and the nurses have been wonderful. Dressing and packing the wound is very painful and they have been very kind and reassuring throughout.

An awful service. Receptionists just do not want to help. I am constantly told phone back tomorrow. They are not helpful at all, and accessing the doctor is impossible.

Everything is done online at this point and success with booking through this system is very inconsistent. I wish things could just be organised through the old system again.

I struggle to get medication reviews organised. It is like banging your head against a wall trying to get things booked in.