Croft Medical Centre

The midwife I see here is good but the surgery as a whole isn't. It is hard to get appointments and I have to email them to get repeats.

They were so awful that I ended up changing surgery.

My experience of Croft Medical Centre is mixed. I attended the surgery on a number of occasions for blood tests and was told that nothing was detected. I then received a call from a locum doctor working from the surgery who had looked through my results and informed me that I needed to be referred. I was shocked as what the locum was concerned about had always been detected in my blood tests but none of the doctors at the surgery had ever raised a concern or referred me.

The service they provide is alright.

I could never get an appointment so left and changes practices.

The communication from this service is poor. I regularly have to chase up appointments because I've not heard anything.

My experience with this service has not been great.

This service has been good to me and I have never had any problems. They are always asking for feedback and send a link to provide it. When I didn't speak as much English they helped me by providing a translator but I no longer need them.

Luckily I don't need to visit the practice much. What I do find frustrating is the phone lines. I was in the queue (during an afternoon) for 11 mins where I was position 4 the whole time. Then after 11mins and 22 seconds my call disconnects so I drove to the surgery to find it empty, no person in view on the phone lines and when mentioned to the receptionist she seemed surprised at my comments. The service I receive, overall is positive (hardly any issues) it's just accessing the practice in the first instance.

Croft medical centre is a lovely surgery, modern, bright and very new and clean. The medical centre is always empty and it seems to be under used. Getting an appointment has got better but it can be uncomfortable having to divulge all your personal details and symptoms over the telephone. My most recent appointment was with a physician's assistant and they were very good, and I was happy with the outcome of that appointment.