Croft Medical Centre

I had been visiting this surgery for a year with a back ache before I was eventually referred for an x-ray by the doctor. I was then sent for an MRI which identified that I have kidney cancer which has spread to my bones. I was not informed of this diagnosis properly by Croft and only found out through a leaflet I was sent in the post.

This service is generally very good, I am happy with the care provided. I am still waiting to get a flu jab despite being a carer but this could be due to my age.

I attended Croft Medical Centre for a pre-arranged appointment. When I arrived they told me that my appointment had been cancelled. I asked why and they told me that it was in their system that I had cancelled it. I argued with them that I definitely had not cancelled it but they would not let me see a doctor. I was not happy at all. I later received a telephone call from the surgery and they apologised and admitted that it was their error not mine. A very poor experience, but I am grateful that they admitted their error.

My experience with this service has been awful. I have been unable to get an appointment and they will not provide home visits.

The district nurse was very kind and caring when I recently visited for leg dressing. They also contacted NHS 111 on my behalf to help me access further medical assistance.

I have been a patient of Croft Medical Centre for 4 years but only see a nurse for blood pressure checks. I recently received a letter providing an appointment for my annual medical check up. Everything has always gone okay and the staff have been nice.

My experience with Croft has been terrible I have been unable to get an appointment and they have not provided a home visit despite my age.

Getting face to face appointments are impossible. No on line appointments, can't book appointments at surgery. Very rarely a. doctor you see Cannot get future appointments. Everyone is trying to book appointments by phone which doesn't work. My granddaughter needs a face to face and even though was told she needed one by a doctor, three months later she still hasn't been seen. They tell us to phone 111 when it's a problem they can't deal with. I'm actually disgusted with this practice and actually don't believe anything will be done about them.

I found the surgery very good, the only problem was the communication between the hospital and the surgery which hindered my ongoing treatment and continuity of care.

I was prescribed medication but only given two weeks supply. The doctor said we had to review it after two weeks before they would prescribe more. When the medication ran out I was unable to get an appointment for another two weeks. I explained the circumstances to the receptionists but they were unhelpful. It took me two weeks to get an appointment for more medication, leaving me in extreme pain.