Attended but they had cancelled appointment
I attended Croft Medical Centre for a pre-arranged appointment. When I arrived they told me that my appointment had been cancelled. I asked why and they told me that it was in their system that I had cancelled it. I argued with them that I definitely had not cancelled it but they would not let me see a doctor. I was not happy at all. I later received a telephone call from the surgery and they apologised and admitted that it was their error not mine. A very poor experience, but I am grateful that they admitted their error.