Croft Medical Centre

I have been a patient of Croft Medical Centre for 4 years but only see a nurse for blood pressure checks. I recently received a letter providing an appointment for my annual medical check up. Everything has always gone okay and the staff have been nice.

My experience with Croft has been terrible I have been unable to get an appointment and they have not provided a home visit despite my age.

Getting face to face appointments are impossible. No on line appointments, can't book appointments at surgery. Very rarely a. doctor you see Cannot get future appointments. Everyone is trying to book appointments by phone which doesn't work. My granddaughter needs a face to face and even though was told she needed one by a doctor, three months later she still hasn't been seen. They tell us to phone 111 when it's a problem they can't deal with. I'm actually disgusted with this practice and actually don't believe anything will be done about them.

I found the surgery very good, the only problem was the communication between the hospital and the surgery which hindered my ongoing treatment and continuity of care.

I was prescribed medication but only given two weeks supply. The doctor said we had to review it after two weeks before they would prescribe more. When the medication ran out I was unable to get an appointment for another two weeks. I explained the circumstances to the receptionists but they were unhelpful. It took me two weeks to get an appointment for more medication, leaving me in extreme pain.

When you have more than one medication on repeat the process is very complex. Different medications are due at different times meaning that I have to go back and forth all the time to request and collect medication. I do not understand why they cannot make the medications align for the ease of their patients. It is an absolute nightmare.

The surgery has been really good in helping me during my recovering from a serious accident. I have no complaints.

The doctors have been amazing with quick referrals made, and good follow on care from hospital stays and cancer treatment. The receptionists are kind and helpful.

My experience of the surgery is good. I receive text messages to book an appointment when I need blood tests. I always manage to get an appointment, and they go well. I do find it easier to book appointments in person.

I have not been able to see a doctor since before the covid pandemic. I have only been seen by nurses to have injections. It is so impossible to see a doctor I have completely given up, I just try to manage on my own.