Croft Medical Centre

I have noticed a slight improvement in accessing a GP at the surgery. Appointments I have been able to book have been with locums or new doctors. I have not seen my own doctor for a few years now. The problem with booking appointments is that you have to tell the receptionists what the problem is for them to decide if your problem is important enough to be seen. It is not always easy to discuss things over the phone with the reception if you are not somewhere private. I do think that the attitudes of the reception staff has improved. In the past I have found them to be quite rude and abrupt.

I have found the surgery to be very good. They are much better than my last doctors surgery. I recently called at 12pm an d they called back. When they are unable to offer you an appointment at the surgery they will refer you somewhere else and try their best to help. They are very good with children and very understanding when I have to bring both my children to appointments.

I recently moved the this surgery and hadn't seen a doctor face to face for some years despite every effort. I had a medical with a nurse very quickly and had an ecg. The nurse was concerned and made an appointment for me the following day with a doctor. The doctor repeated the ECG and I went sent straight to the hospital where a serious heart problem was detected. When I was discharged the follow up care provided by the doctors was excellent. They have been very thorough and have made urgent referrals for me to help improve my health conditions. I have medication reviews and diabetes checks booked in the coming days. I am extremely happy with the quality of care and treatment I have received here.

The service can be quite mixed. I have recently experienced problems with an appointment, there was an administrative error and some confusion about the appointment and I was waiting 3 hours to be seen. There was also a mix up with my prescription. I will say that the receptionist was excellent and very helpful in both situations.

I had a physiotherapy appointment at Croft Medical Centre for an appointment following a knee replacement. I explained the severe pain that I am still experiencing and they told me that it was because I had not had enough physiotherapy and they referred me back to the hospital.

The doctors are very good. I had a recent breast cancer scare and the doctor saw me quickly and made an urgent referral. I was seen by the hospital within 2 weeks.

It's so hard to get an appointment. You can be waiting between 30 minutes to 1 hour to get through on the phones. Sometimes it seems like no one answers the phones at all.

I find it okay to get an appointment. The doctors are lovely and have referred me to the hospital.

For me they have always been very good. I think the appointment system has improved recently and I have got appointments quite easily. The staff can sometimes seem a bit difficult but I find they try their best and they take a lot of abuse off people.

I have found it very hard to understand doctors at the surgery due to them having strong accents, and I am hard of hearing, and I do not always feel that I have a good understanding of the information they are telling me. The reception staff are also difficult to communicate because I feel very rushed by them when on the telephone, I almost feel dismissed by them.