UHB Heartlands Hospital

I was waiting a long time to be seen then my appointment was over very quickly. It felt rushed and like they didn't check me over properly.

I have had to attend A&E a number of times due to a life long condition I have following an operation that went wrong. My experience is never good at Heartlands Hospital. On one occasion a doctor was incredibly rude and told a nurse 'she's always here, just give her some medication and get her sent home'. I was made to feel as if I am a nuisance, and the doctor showed a complete lack of empathy or understanding about the severe pain I was in.

I visited this hospital for a growth scan and the sonographer didn't speak much. He told me the placenta was low and booked me in for another appointment in 3 weeks. The communication around what this means was not great.

I visited the MAU with bleeding and had to stay in for 24 hours. I was waiting for 6 hours to be taken to a bed without being checked on very often. This made me stressed and I even had doctors walking past asking why I was still waiting.

They are alright but there can be long waits to be seen.

The care I received in neurology was excellent.

My physiotherapy sessions here have been very good.

They took excellent care of me on the infectious disease ward.

The early pregnancy unit is very good, they took good care of me.

I was waiting for 14 hours in A&E with a broken collarbone.