UHB Heartlands Hospital

I have had to attend appointments with the diabetes team. The nurses are just wonderful and so friendly and helpful, I have no complaints.

I am under the care of the diabetes clinic. My experience has been good, they have been very thorough and I have undergone lots of different tests. I have been referred to a liver specialist but I am still waiting for an appointment to come through, I have been waiting for a long time.

I was admitted to ward 21 after a bad fall. They took good care of me, and my experience was good.

The staff on ward 10 have taken excellent care of my elderly parent. They were admitted for 8 days. They have dementia and are very frail, the staff were attentive, encouraging them to eat and to move about. The doctors and nurses were very clear in their communication with our family. We felt reassured and that he was safe in their care.

My elderly father spent 24 hours in A&E in a bay in majors. The doctors and nurses were wonderful with him, they handled him with dignity and care. They were very thorough in assessing him, he had an MRI and an ultrasound, before being admitted to a ward. The only negative was that it took so long for a bed to become available for him, but he did have a bed in his own cubical, and a relative was allowed to stay with him at all times which was appreciated.

I waited 9 hours to be seen in the A&E department. The treatment was wonderful but the wait was awful, and it made me very cross. The cost travelling to the hospital is very expensive for me too, we need and A&E department at UHB Solihull.

I attended the hospital for a procedure, and was made to feel like a criminal by the medical team. I was questioned about how I had got there and why I was there when I am housebound with complex medical conditions and disabled. I was made to feel like a fraud! I told them I had got there with great difficulty, but with the assistance of family members who felt that I should not miss the appointment and procedure. My experience was awful being treated in such a manner. I am elderly and my frailty and difficulties are clearly visible. I was treated terribly.

The whole team on Ward 10 have been excellent. The clerk, cleaners, doctors and nurses have all been wonderful with my Dad who has dementia. The physio team have been great too visiting him regularly and getting him up and about, despite his frail condition. I am very satisfied with the care he has received. I have felt that he is safe and is being well cared for, which gives our family great peace of mind and comfort at a difficult time.

Complaining to PALS is pointless, they just aid and cover up the problems in the hospital. I am scared to complain about my treatment because I work here, and I would fear for my job if I did.

I have been waiting since November for an appointment at the respiratory clinic. My experience has not been satisfactory. No one should have to wait months for an appointment with the respiratory team, living and working with my symptoms is very difficult.