UHB Heartlands Hospital

My recent experience at Heartlands Hospital A&E department was good despite the long waiting times. I was triaged quickly by a nurse after presenting with a cardiac symptoms. I was disappointed with how long I had to wait to see a doctor but my visit was during a busy bank holiday weekend so I can appreciate the pressure the department must have been under. I was happy with the care and treatment I received once I saw a doctor.

I didn't get seen by a doctor when I was transferred to the urgent assessment unit. I was seen by a nurse who sent me for blood tests and a CT scan. I spent all day waiting then they told me they were transferring me to a ward because the department was closing. They later told me I needed a procedure. I was taken to the waiting room where I spent the whole night sat in a hard chair. In the morning the doctor came to speak to me. The consultation was not private it was just done in the room with everyone else. He looked at his notes and decided he was going to refer me for an MRI as an outpatient instead of waiting any longer. I had been there for 25 hours in total.

When I arrived at A&E there was a queue of 2-3 people being triaged by a nurse as they arrived. She asked me to smile which I didn't appreciate.

I was admitted overnight on the Medical Assessment Unit (MAU). I was happy with the care I received.

My recent experience of Heartlands Hospital's A&E department was very good. I was seen straight away and admitted to an observation ward.

My recent experience of Heartlands Hospital has not been great. After waiting some time for an outpatients appointment I received three of the same letters confirming an appointment, which I found confusing. My appointment was then cancelled by the hospital and it has not been re-scheduled which is very disappointing.

I feel that my cancer treatment here was lacking.

I have been on the waiting list to see the gastroenterology team for the last couple of years. I have been chasing the appointment but nothing has come of it.

I was referred for an urgent MRI scan and I was seen very quickly by Heartlands Hospital. I was happy with how quickly the MRI was carried out, and the appointment went very well. I did have a long wait for results after being referred on to another department.

My experience of the ENT department at Heartlands Hospital was very good but I had a long wait to be seen initially. Once I had my appointment the service delivery, care and treatment was very good. The follow up care was also very good.