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Reviews (319)

Admitted and finally got a diagnosis

November 21, 2023
I was admitted to hospital and received a diagnosis for a rare medical condition. I was very happy with the quality of care and treatment, and was so relieved to have answers after being ignored by my GP for five years. The hospital were very thorough in their testing, and offered great support.
Anonymous

Diabetes care is very good

November 16, 2023
I attend the diabetes clinic every three months, and I receive weekly telephone appointments with my consultant. The service is very good and they are doing their best to try and help me manage my condition. I have been very unwell in recent months, and I feel that they are doing their best to help me get my condition under control.
Anonymous

Outpatient appointments are never a problem

November 16, 2023
I have to attend regular outpatients appointments for a number of medical conditions. I cannot fault the hospital, my appointments always go well.
Anonymous

Outstanding service

November 15, 2023
I have been very happy with my appointments at Heartlands Hospital.
Anonymous

Long wait for referral appointments

November 9, 2023
My experience has not been great due to long waiting times for referral appointments.
Anonymous

Parking is a nightmare!

November 9, 2023
Outpatient appointments generally go well. Parking is what makes experience unpleasant. Despite expanding the car park its difficult to find somewhere to park, and you can be driving around for 30 minutes trying to park. None of the payment machines were working, and I had to queue for a long time to pay at the kiosk. Only one exit barrier is working so I then had to sit in a long queue of cars to get out. It was very stressful.
Anonymous

A&E was filthy with staff struggling to cope

November 9, 2023
I had to attend the accident and emergency department. It was awful! The department was packed and the area was filthy. It was clear that the staff were struggling to cope, I witnessed staff pushing another staff member. I was kept in the intake ward. The service and care was poor, and I ended up discharging myself with the enthusiastic agreement of the staff. The non medical staff in interacted with were all great.
Anonymous

MRI appointment went well

November 9, 2023
I had an MRI at the hospital. The appointment went well, the staff were great explaining what would happen etc. I have had difficulties accessing the results.
Anonymous

Good X-Ray appointment

November 7, 2023
I recently attended the hospital for an x-ray. The appointment went well the staff were lovely. I have had problems accessing the results, because I am computer illiterate.
Anonymous

Good Badger Service at Heartlands Hospital

November 7, 2023
I have been seen by the Badger Clinic at Heartlands Hospital on a few occasions. The doctors were great and very thorough in their examinations.
Anonymous

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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