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Reviews (319)

Friendly staff & good service

December 12, 2023
I had an appointment at Hawthorn House. The staff were lovely, and my appointment went well.
Anonymous

Good service at Hawthorn House

December 12, 2023
A good service. Appointment went well. I have no complaints.
Anonymous

Unhelpful & no consideration of difficulties

December 8, 2023
I had to attend A&E for emergency medication when I returned to the country from living abroad. I was seen and was told that medication would be dispensed at the hospital pharmacy. I can hardly walk, but was left to navigate my way there, which was a real struggle. The staff did not care, offered me no help or assistance. It was awful. I then had a 90 minute wait at the pharmacy for them to dispense my medication.
Anonymous

Awful gynaecology experience

December 8, 2023
My experience was awful, the consultant lacked kindness and empathy. The examination was extremely painful but I received little empathy, and was told it was because of the angle of my uterus. I was simply told there was nothing they could do and that I should speak to my GP about HRT.
Anonymous

Awful, I avoid at all costs!

December 8, 2023
My experiences at Heartlands Hospital have been awful, and I try to avoid going there. Waiting times for appointments are bad, and you do not get the level of care you should. This is not the fault of the staff, they are clearly understaffed and rushed off their feet.
Anonymous

Over 10 hour wait in maternity triage

December 8, 2023
I waited over ten and a half hours to be seen by a doctor/consultant in the maternity triage department. The staff were good, just clearly very under staffed.
Anonymous

Good Maternity Care

December 7, 2023
I have received good maternity care. The staff have been really nice. The department offers a good service.
Anonymous

The allergy clinic is very good

December 7, 2023
I have telephone appointments with the allergy clinic every three months. I have been very happy with the service. They have been very good.
Anonymous

Not seen in person since before the pandemic

November 28, 2023
Before the covid pandemic I would have routine appointments with a epilepsy nurse and/or my consultant. Since the covid 19 pandemic I have not been seen in person. I do have regular telephone check ups with the epilepsy nurse, but I have not spoken to my consultant. The nurse acts as a 'go between'. I experience lots of seizures but have just had to learn to deal with them and notify the nurse about the frequency of them during our telephone consultations. I am hoping that I am seen in person soon, as I think that my medication needs adjusting and/or changing, due to an increase in seizures.
Anonymous

Happy with good level of care

November 28, 2023
I care for my elderly parent who has COPD. I have to take them to regular appointments at Heartlands. We usually experience a lengthy wait to be seen but the level of care is very good.
Anonymous

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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