UHB Heartlands Hospital
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Based on 707 reviews
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Reviews (707)
Polite and helpful staff
March 12, 2025
I have been here many times over the years and every time I've visited for appointments or operations the staff have been polite and helpful.
A good service
March 12, 2025
They provide a good service.
Not very caring when I brought my daughter here
March 12, 2025
I brought my daughter here when she had a very high fever and I got a few eye rolls from staff. I was made to feel guilty and I feel they could have been more caring given how worried I was.
Made dad wait when he was having a stroke
March 12, 2025
I brought my dad here myself when he was having a stroke and they made us sit in the waiting room even though he needed to be seen quickly. Once we did get in they were very good but I'm still not impressed.
Waited all night but care was good
March 10, 2025
I was waiting all night to be seen in A&E but the care was good.
Good but long wait to get appointments
March 10, 2025
You have to wait a long time to get an appointment here but otherwise they are good.
Good consultant led stroke care
March 10, 2025
I received very good consultant led outpatient care following my stroke.
Good care during brief stay on stroke ward
March 10, 2025
I stayed on the stroke ward for 1 day and the care was good.
Very good care in MAU but staff seem overworked
March 10, 2025
The care in the MAU was very good. The staff were fine too but they were clearly overworked due to the volume of patients.
Confusing due to the size of the hospital
March 5, 2025
I visited this hospital for scans and it was cold in the department whilst I was waiting. The hospital is also so big that it is confusing to navigate.