UHB Heartlands Hospital
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Reviews (389)
Over 9 hours waiting in A&E
January 5, 2024
I attended A&E with severe back pain and barely able to walk. I spent over 9 hours sitting on a hard chair waiting to be seen. I was given an x-ray and sent home with pain killers. The experience was awful.
Discharged with no follow on care plan
January 5, 2024
I was discharged from ward 14 without a care plan in place. I had life changing surgery and complex medical needs. There is nothing in place to support me and my family. My wife is having to care for me, and chase services for help and assessments, for which there is a wait of over 6 weeks.
Care from the diabetes clinic is okay
January 4, 2024
I attend the diabetes clinic every three months. The service and care I receive is okay. They are working with me to try and manage my condition by finding the right medication. At times there are long waiting times to be seen, if this improved my experience would be better.
Good care but medication problems
January 3, 2024
I was admitted to the hospital and while the care was good, all my medication was taken off me and there was a delay in being given the medication that I need to take daily. It was quite stressful.
Only one follow up in four years
December 22, 2023
I have only seen my cardiac consultant once in the four years since my diagnosis. The care is not great, I feel like I am being left to manage on my own.
14 hour wait despite cardiac history
December 22, 2023
I attended the A&E department because I was unwell and have a heart condition. I spent 14 hours in the waiting room and was sent home. I was not happy with the level of service and care that I received.
A 5 hour wait to see a midwife
December 22, 2023
My experience has been okay, it would be better if waiting times were not so long. I was told to expect a 3 hour wait, but waited over 5 hours. The midwife was good when I saw her.
My appointments here go okay
December 21, 2023
I have to attend regularly for treatment for a bone condition. I have regular injections. My appointments go okay, the doctors and nurses are lovely.
Good cancer care
December 21, 2023
I have attended a lot of appointments here during my cancer treatment. I have been happy with the care. The consultant and nurses have been good. They have been helpful and informative.
Hard to get around and find my way
December 20, 2023
It is a difficult hospital to walk around when you have mobility problems. There are lots of long corridors, its very easy to get lost, and the hospital is difficult to navigate.