UHB Heartlands Hospital

I had an appointment at Hawthorn House. The staff were lovely, and my appointment went well.

A good service. Appointment went well. I have no complaints.

I had to attend A&E for emergency medication when I returned to the country from living abroad. I was seen and was told that medication would be dispensed at the hospital pharmacy. I can hardly walk, but was left to navigate my way there, which was a real struggle. The staff did not care, offered me no help or assistance. It was awful. I then had a 90 minute wait at the pharmacy for them to dispense my medication.

My experience was awful, the consultant lacked kindness and empathy. The examination was extremely painful but I received little empathy, and was told it was because of the angle of my uterus. I was simply told there was nothing they could do and that I should speak to my GP about HRT.

My experiences at Heartlands Hospital have been awful, and I try to avoid going there. Waiting times for appointments are bad, and you do not get the level of care you should. This is not the fault of the staff, they are clearly understaffed and rushed off their feet.

I waited over ten and a half hours to be seen by a doctor/consultant in the maternity triage department. The staff were good, just clearly very under staffed.

I have received good maternity care. The staff have been really nice. The department offers a good service.

I have telephone appointments with the allergy clinic every three months. I have been very happy with the service. They have been very good.

Before the covid pandemic I would have routine appointments with a epilepsy nurse and/or my consultant. Since the covid 19 pandemic I have not been seen in person. I do have regular telephone check ups with the epilepsy nurse, but I have not spoken to my consultant. The nurse acts as a 'go between'. I experience lots of seizures but have just had to learn to deal with them and notify the nurse about the frequency of them during our telephone consultations. I am hoping that I am seen in person soon, as I think that my medication needs adjusting and/or changing, due to an increase in seizures.

I care for my elderly parent who has COPD. I have to take them to regular appointments at Heartlands. We usually experience a lengthy wait to be seen but the level of care is very good.