UHB Heartlands Hospital
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Reviews (707)
Not enough staff or beds
November 20, 2024
I was admitted to one ward but was then moved to a different one at 4am. The wards are so busy and there are not enough beds or staff to cope with how many people are coming in.
Horrible wait in A&E
November 20, 2024
Parking was a nightmare. I was then waiting for 20 hours in the A&E waiting room for a bed. I was pulled aside and offered sandwiches and drinks but the environment in there was really horrible. There were a number of drunk people in there accompanied by police.
Staff were so patient
November 20, 2024
I found the care from this service wonderful. The staff were so patient, I don't know how they do it.
Amazing children's wards
November 19, 2024
The children's wards at this hospital are amazing.
Good overall despite stories I had heard
November 19, 2024
I had heard a lot of negative stories about labour and delivery here so I went with lots of information and a plan. My experience was good overall as a result.
Told me to reschedule but I refused
November 19, 2024
I recently visited this hospital for a check up but was told that the machinery used for testing was broken and I would have to come back another time. I refused and told them I would wait to be seen and was not leaving. They eventually found a working machine and my appointment went ahead.
Poor discharge experience
November 19, 2024
We were told that I would be discharged at 10:45am but didn't end up leaving until 6:30pm. We had lots of equipment to carry and were told that nobody was available to help us. We also had to hunt for a wheelchair ourselves.
Parking is awful
November 19, 2024
I visited the fracture clinic at this hospital and parking was a nightmare. In emergencies I go to Warwick hospital as the parking is so bad.
Fantastic Chest Clinic
November 15, 2024
My consultant at the chest clinic has been excellent. They have taken fantastic care of me.
Brilliant - they saved my husbands life
November 14, 2024
My husband was rushed to Heartlands Hospital following a cardiac arrest. The staff were amazing, they saved his life. They did an outstanding job of updating our family and looking after us during a time of such distress.