UHB Heartlands Hospital

My appointments at Heartlands Hospital has been good. I have found the staff to be very helpful.

This hospital isn't as nice as Solihull Hospital.

My maternity care at Heartlands Hospital was outstanding. From antenatal care to my labour experience. The staff were wonderful and I felt well cared for and reassured during delivery.

I was admitted for three days, during which time I was moved wards at 3am. My experience was not great.

I was advised to go to A&E with chronic back pain. I waited 13 hours to be seen by a doctor. It was an awful experience.

Visited A&E and it was an awful experience. I had a 12 hour wait to see a doctor and the response from staff while waiting was poor.

They found that I had a brain tumour around a year ago and I've just been left to it since. I was prescribed pain relief for the headaches it causes but I've not been told anything about what's happening.

The care I received on ward 89 was good. The doctors I saw were great.

I was waiting for 6 hours just to see someone for 4 minutes who gave me antibiotics and sent me away.

I spent months in Heartlands hospital recovering from a stroke and dealing with other health conditions. The care could be better and improvements need to be made. The staff as nice as some of them were, were extremely busy with not enough staff to care round the clock for patients in need. Communication from doctors could be improved if they explained more clearly without using big medical words that people are not familiar with. I found it hard to know what they meant when they spoke to me.