UHB Heartlands Hospital

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Reviews (559)

Excellent service from the diabetes clinic

March 8, 2024
I attend the Diabetes Clinic at Heartlands Hospital on a regular basis. My experience has been very good. The staff are great and they provide a good service, an outstanding level of care, and useful information and advice.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent experience you had in the diabetes clinic - and that the staff took such good care of you and were so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Given worrying news by sonographer

March 8, 2024
I had a heart scan at the Heartlands Hospital and the sonographer told me that my main artery looked swollen. I was told this unofficially and quite casually and it has caused me a great deal of anxiety and distress while I wait for my 'official' results from my GP. I am not happy that this was disclosed at the appointment without any further information or advice being given.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were given significant information in inappropriate circumstances and not given further information and advice when you needed it.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

24 hours of back & forth between departments

March 8, 2024
My experience was very poor. I was brought in by ambulance to A&E. After a lengthy wait A&E referred me to the Badger department. Following another long wait I was given a letter and told to go to Ward 20 for assessment. Ward 20 was very busy but I did have a number of tests done. I was then sent to another ward because ward 20 was closing. I had none of my medication with me and it was a battle with the staff for my diabetes medication to be supplied to me. The whole experience was stressful and very frustrating.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult experience in the Emergency Department, with long waits, being sent back and forth between departments and issues getting the correct medication.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Communication and language barriers

March 7, 2024
I was sent to the assessment unit at Heartlands hospital by my GP, due to concerns about my kidney function. The care was good but I experienced communication difficulties with the doctor. I have nothing but respect for the doctors and nurses working for the NHS but when you struggle to understand the doctor who is trying to explain what tests are going to happen and what your diagnosis and treatment plan is you need to be able to understand them and they need to be able to understand you. The doctors spoken English was very poor and I did not feel that they understood me either.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that despite the good care you received there were communication issues with your doctor.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

12 hour wait to be seen in A&E

March 7, 2024
I had a 12 hour wait to be seen in the A&E department. I was brought in by ambulance and spent a good few hours sitting in that before I even made it into to the department. I was as happy with the care as I could be given the amount of/lack of staff working. The department was absolutely filthy, years ago hospitals were spotlessly clean its a disgrace.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you you had such a long wait to be seen in the Emergency Department and that there evidently issues with cleanliness.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Poor communication

March 7, 2024
My autistic daughter had to attend the hospital. She was kept waiting in a room with no explanation at all. It was not a good experience.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your daughter's care and that her needs were seemingly not taken into consideration.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care but inconclusive results

March 7, 2024
I attended Heartlands Hospital for skin cancer tests. The staff were wonderful and took great care of me during my appointment. Unfortunately the results were inconclusive and I had to be booked in for a biopsy at another hospital.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are really pleased to hear that the staff taking care of you during your appointment were so good we are sorry to hear that the results were inconclusive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

An awful experience due to long wait

March 6, 2024
I was the victim of a violent assault and was taken to Heartlands Hospital's A&E department. I had suffered a head injury but spent over 4 hours waiting to be seen. I was happy with the care once I was seen and a number of tests were carried out. The wait on a busy Saturday night after the trauma of my attack was horrible.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department following your assault after what must have been such a traumatic assault - although we are pleased to hear that the care once you were seen was good.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good care

March 6, 2024
I was admitted to Heartlands Hospital for 6 weeks and was treated for problems with my arm and shoulder. The service and care I received was quite good. I had no complaints.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received as an inpatient during what must have felt like a very long admission!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A good experience in A&E

March 4, 2024
My experience of the A&E department at Heartlands Hospital was very good. The care I received was excellent.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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