UHB Heartlands Hospital
Feedback Rating
Based on 535 reviews
Leave your Feedback
Reviews (535)
Horrendous experience, low staff numbers
December 14, 2023
My husbands care when admitted here was horrendous. There was one nurse looking after 6 patients. I had to carryout all personal care, and I fear that if I had not my husband would have just been left. There were clearly staffing issues and they just could not cope.
Excellent Diabetic Clinic
December 14, 2023
The diabetes clinic is very good. I have a severe phobia of needles and they have ensured that I am supplied with auto-covered needles. They have treated me with such kindness and understanding, and have done their very best to meet my needs.
Excellent cancer treatment and care
December 14, 2023
I have been receiving ongoing cancer treatment at the hospital. The care I have received has been excellent. I cannot fault the team, the staff are all great.
Excellent doctors and nurses
December 13, 2023
The service I have received has been brilliant. The doctors are wonderful, and the nurses are lovely. They are clearly understaffed and chronically underfunded.
Long wait but happy with treatment
December 13, 2023
The service way okay. I had a very long wait but I was examined and treated, and the care I received was good.
Disabled parking is a nightmare!
December 13, 2023
Parking is a nightmare, my car has been damaged in the carpark. I have a blue badge but there are never any disabled spaces available.
Good service but waiting times are awful
December 13, 2023
So far I am happy with the care I have received in the maternity department, although waiting times are out of control! During my last visit I was in the clinic all day before finally being seen, examined and given the all clear. I do not wish to complain but a whole day spent in an uncomfortable chair waiting around for assessment is very difficult when heavily pregnant.
Understaffed postnatal ward
December 13, 2023
After a traumatic birth, baby and I were admitted overnight for observation. The ward was very busy, the midwives were rushed off their feet and struggling to care for everyone. Baby's hearing test raised a concern and a follow up appointment was made, which was done quickly , with speedy results which was great.
Poor maternity care & labour experience
December 13, 2023
I came in to the maternity department with reduced foetal movements. The staff monitored me and were concerned, but due to there being no available beds I was told to return the next morning. I was obviously very worried, but did what was asked. The next morning I was monitored again and told that they were keeping me in to induce me because of their concerns about the baby. I was then told there was no room in delivery suite so I had to be admitted to a ward and monitored overnight. I was finally induced, and I gave birth but it was very traumatic with the baby going into distress.
Care & communication is not the best
December 13, 2023
My experience of care and communication has not been the best on this ward. I encountered a consultant who was very stuck up and spoke to me rudely when asking questions, they had a very poor bedside manner. The nurses were ok, it was clear that the ward was understaffed and that they were struggling to cope.