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Reviews (535)

Horrendous experience, low staff numbers

December 14, 2023
My husbands care when admitted here was horrendous. There was one nurse looking after 6 patients. I had to carryout all personal care, and I fear that if I had not my husband would have just been left. There were clearly staffing issues and they just could not cope.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the care provided to your husband was so poor and that you felt it was necessary to step in and provide personal care yourself.

If you think it’s helpful we are keen to listen to you and your husband's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent Diabetic Clinic

December 14, 2023
The diabetes clinic is very good. I have a severe phobia of needles and they have ensured that I am supplied with auto-covered needles. They have treated me with such kindness and understanding, and have done their very best to meet my needs.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent treatment and care you've received in the diabetes clinic and that staff have been so understanding in supporting you and working around your needle phobia.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent cancer treatment and care

December 14, 2023
I have been receiving ongoing cancer treatment at the hospital. The care I have received has been excellent. I cannot fault the team, the staff are all great.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent cancer treatment and care you've received and that the team looking after you have been so great.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent doctors and nurses

December 13, 2023
The service I have received has been brilliant. The doctors are wonderful, and the nurses are lovely. They are clearly understaffed and chronically underfunded.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you've received from the doctors and nurses.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long wait but happy with treatment

December 13, 2023
The service way okay. I had a very long wait but I was examined and treated, and the care I received was good.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a very long wait we are pleased to hear that the care you received was good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Disabled parking is a nightmare!

December 13, 2023
Parking is a nightmare, my car has been damaged in the carpark. I have a blue badge but there are never any disabled spaces available.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had so many issues with car parking and accessing disabled spaces.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good service but waiting times are awful

December 13, 2023
So far I am happy with the care I have received in the maternity department, although waiting times are out of control! During my last visit I was in the clinic all day before finally being seen, examined and given the all clear. I do not wish to complain but a whole day spent in an uncomfortable chair waiting around for assessment is very difficult when heavily pregnant.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care you've been receiving from the maternity department we are also sorry to learn that the very long waits in the clinic have been so uncomfortable.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Understaffed postnatal ward

December 13, 2023
After a traumatic birth, baby and I were admitted overnight for observation. The ward was very busy, the midwives were rushed off their feet and struggling to care for everyone. Baby's hearing test raised a concern and a follow up appointment was made, which was done quickly , with speedy results which was great.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are sorry to hear that the ward was so busy and the impact that would have had on patient care, we are pleased that a concerning hearing test was followed up quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor maternity care & labour experience

December 13, 2023
I came in to the maternity department with reduced foetal movements. The staff monitored me and were concerned, but due to there being no available beds I was told to return the next morning. I was obviously very worried, but did what was asked. The next morning I was monitored again and told that they were keeping me in to induce me because of their concerns about the baby. I was then told there was no room in delivery suite so I had to be admitted to a ward and monitored overnight. I was finally induced, and I gave birth but it was very traumatic with the baby going into distress.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a poor maternity experience and that the birth of your baby and the period leading up to it was very distressing.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Care & communication is not the best

December 13, 2023
My experience of care and communication has not been the best on this ward. I encountered a consultant who was very stuck up and spoke to me rudely when asking questions, they had a very poor bedside manner. The nurses were ok, it was clear that the ward was understaffed and that they were struggling to cope.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with the care and communication you received - specifically the attitude of your consultant.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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