UHB Heartlands Hospital
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Reviews (489)
Over 8 Hours in SDEC with no support
October 12, 2023
I spent over 8 hours in the SDEC department, and did not know what was going on. The letter from my GP explained that I am Autistic, have ADHD and generalised anxiety disorder and I also told them myself. I was communicated with very poorly and had no help or support. I was bombarded with questions, and I did not understand them all. I became completely overwhelmed by the situation I was put in.
Good service from haematology department
October 12, 2023
I attend the haematology department regularly. My appointments always go well and I am happy with the service received.
Poor care in A&E
October 12, 2023
I attended A&E in severe pain. The level of care was awful and I was just told that as you get older you get unexplained pain. I do not feel that I was examined thoroughly and they were unwilling to investigate my symptoms. Very disappointing that just because of my age they expect me to accept it and suffer.
Treated well by A&E and ward 19
October 11, 2023
I attended A&E but was quickly sent to the assessment ward, ward 19. The staff were golden. They were clearly rushed off their feet but they were so kind and took good care of me. After being fully assessed I was sent home.
Communication could be clearer
October 11, 2023
I recently received a letter to attend the hospital for an xray. The instructions in the letter were very unclear and I had to seek assistance from a family member to help me. They too also struggled with the unclear instructions.
Weekly appointments are going well
October 11, 2023
I have been attending weekly appointments for the past few months for blood tests related to blood clotting issues. The appointments have been going well.
Excellent Cardiac Care
October 11, 2023
I have to attend for regular check ups at the cardiology department. I always have a good experience. The staff are great.
Long waiting times for appointments
October 11, 2023
I have attended a number of appointments due to experiencing seizures, I have been generally happy with the care but they could improve waiting times, as it can become very frustrating waiting a long time past your appointment time.
Good experience with a lovely nurse
October 9, 2023
I went to the accident and emergency department due to mental health problems. I saw a really lovely nurse, who really helped me.
Poor aftercare & rehabilitation
October 9, 2023
The aftercare and rehabilitation following an operation was not good. It was clear that bed blocking was taking place too.