UHB Heartlands Hospital

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Based on 535 reviews
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Reviews (535)

PALS are AWFUL!

January 24, 2024
Complaining to PALS is pointless, they just aid and cover up the problems in the hospital. I am scared to complain about my treatment because I work here, and I would fear for my job if I did.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have misgivings contacting PALS but they are here to help and you will be treated the same regardless of whether you are an employee or not.

If you are happy to proceed then they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Waiting 3 months for respiratory appointment

January 24, 2024
I have been waiting since November for an appointment at the respiratory clinic. My experience has not been satisfactory. No one should have to wait months for an appointment with the respiratory team, living and working with my symptoms is very difficult.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for a respiratory appointment.

If you think it’s helpful we are keen to listen to your concerns in more detail (particularly if you are still awaiting an appointment) and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Poor, no duty if care in any department.

January 21, 2024
I was told they needed to rule out a stroke but I was sent home 6 hours later with no assessment or explanation
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were discharged without an assessment or explanation of what was happening to you.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Children's appointments cancelled

January 10, 2024
My child's treatment has been impacted by a number of cancelled appointments and procedures. It is not good enough, my child is suffering which in turn impacts our whole family.
Anonymous

Reply from UHB Heartlands Hospital

Dear Parent

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your child's treatment has been impacted by a number of cancellations and we fully appreciate the effect this has had on both your child and your family.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very happy with the care provided

January 9, 2024
I have been very happy with the care my mum has received here. She has been admitted and had to attend a number of appointments, following a number of bad falls. I cannot fault the service we have received.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care your mother has received during her admission and her outpatient appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Inexperienced surgeon led to errors made

January 5, 2024
I had an operation carried out and an inexperienced surgeon caused a perforation. It was rectified, but led to a delay in my recovery, and I was in hospital for an extra three weeks. My experience was not very good.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your operation that led to a delayed recovery.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Over 9 hours waiting in A&E

January 5, 2024
I attended A&E with severe back pain and barely able to walk. I spent over 9 hours sitting on a hard chair waiting to be seen. I was given an x-ray and sent home with pain killers. The experience was awful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience and long wait in the Emergency Department especially when that wait was in a hard chair.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Discharged with no follow on care plan

January 5, 2024
I was discharged from ward 14 without a care plan in place. I had life changing surgery and complex medical needs. There is nothing in place to support me and my family. My wife is having to care for me, and chase services for help and assessments, for which there is a wait of over 6 weeks.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were discharged from Ward 14 without a clear care plan in place and that there is a long wait for the initial help and assessments.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Care from the diabetes clinic is okay

January 4, 2024
I attend the diabetes clinic every three months. The service and care I receive is okay. They are working with me to try and manage my condition by finding the right medication. At times there are long waiting times to be seen, if this improved my experience would be better.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the diabetes clinic at Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been long waiting times to be seen we are also pleased to hear that they are working with you to manage your condition.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care but medication problems

January 3, 2024
I was admitted to the hospital and while the care was good, all my medication was taken off me and there was a delay in being given the medication that I need to take daily. It was quite stressful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there was a delay getting your correct medication we are pleased to hear that the care you received during your admission was good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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