UHB Heartlands Hospital

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Reviews (707)

A&E staff not trained to meet my needs

June 26, 2024
This service provided in A&E is terrible, the wait times are too long and the care isn't great when you are seen. During my recent visit the staff assigned to care for me were not adequately trained to meet my needs.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with the care you received in the Emergency Department and you feel that staff were not adequately trained to meet your specific needs.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent oncology treatment

June 26, 2024
I have attended a number of appointments with cancer services at Heartlands Hospital during my diagnosis and treatment for breast cancer. The care and treatment received from the team has been outstanding.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the outstanding care you received from cancer services when being diagnosed and treated for breast cancer.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

4 hour wait with an appointment

June 26, 2024
I waited over 4 hours to be seen by a doctor, even though I was booked in to be seen by NHS 111. The staff were great and did keep checking on me. Treatment was good when I eventually saw a doctor.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. Whilst we are sorry that you had a long wait to be seen we are pleased to hear that the treatment and care you received was good and that staff regularly checked up on you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long waits in A&E

June 25, 2024
During my recent visit to A&E I was waiting from 6pm to 2am. I don't feel like it's their fault however as GPs are constantly sending people here instead of seeing them.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care on children's ward

June 25, 2024
Admitted straight from the badger clinic. Overnight stay where the child was closely monitored and treated with a nebulizer. Satisfied with care and treatment received.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are happy to hear that you're pleased with the care your child received on the Children's Ward after being admitted directly from the Badger Clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Awful & understaffed ward 1

June 25, 2024
The nurses were understaffed and rushed off their feet meaning that they did not adequately care for or meet the basic needs of people admitted to ward 1. I had to assist, the person in the bed next to my relative, with eating their meals as they were completely unable to do it on their own. My relative had bedsores and it took 3 days to get an airflow mattress for them. A further concern was miscommunication about patients being on the ward with covid. We were not made aware of it and it took time for the patients to be isolated.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered serious deficiencies in the care being offered on Ward 1 - in particular the meeting of basic needs, the time it took your relative to get the appropriate mattress and failures of communication.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Terrible management and service

June 25, 2024
I recently visited the ophthalmology department at this hospital and my experience was terrible. The management and maintenance of this hospital are unbelievably bad and the wait times are terrible. I have since gone private for further treatment.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so unhappy with the care you received in the Ophthalmology department - in particular the long wait times.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long waits to be seen

June 25, 2024
My neighbour was waiting for a long time to be seen about their back pain which eventually turned out to be cancer.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your neighbour had a long wait to be seen.

If you think it’s helpful we are keen to listen to you and your neighbour's concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Saved my life when I had sepsis

June 25, 2024
I was taken to this hospital with sepsis and they saved my life. The care I received from the consultant was excellent.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear how happy you are with the care you received (particularly from the consultant) when you came in to be treated for sepsis and that the team saved your life.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very thorough Junior Doctor

June 25, 2024
While waiting in A&E to be seen I was told that I did not have to wait for an A&E doctor and was sent to a different department. I was seen by a junior doctor who was very thorough. Overall this was a good experience.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you're happy with your experience in the Emergency Department and how thorough the junior doctor who was looking after you was.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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