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Reviews (447)

Poor care in A&E

October 12, 2023
I attended A&E in severe pain. The level of care was awful and I was just told that as you get older you get unexplained pain. I do not feel that I was examined thoroughly and they were unwilling to investigate my symptoms. Very disappointing that just because of my age they expect me to accept it and suffer.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you received poor care in the Emergency Department and that you feel that you weren't examined or investigated thoroughly.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Treated well by A&E and ward 19

October 11, 2023
I attended A&E but was quickly sent to the assessment ward, ward 19. The staff were golden. They were clearly rushed off their feet but they were so kind and took good care of me. After being fully assessed I was sent home.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how well cared for you were in the Emergency Department and on Ward 19 and that the staff were so kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Communication could be clearer

October 11, 2023
I recently received a letter to attend the hospital for an xray. The instructions in the letter were very unclear and I had to seek assistance from a family member to help me. They too also struggled with the unclear instructions.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your X-ray appointment letter and that the instructions weren't clear which led to a lot of confusion.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Weekly appointments are going well

October 11, 2023
I have been attending weekly appointments for the past few months for blood tests related to blood clotting issues. The appointments have been going well.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your weekly appointments related to blood clotting issues have been going well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent Cardiac Care

October 11, 2023
I have to attend for regular check ups at the cardiology department. I always have a good experience. The staff are great.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you've received good care at your regular cardiac appointments and that the staff are so great.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long waiting times for appointments

October 11, 2023
I have attended a number of appointments due to experiencing seizures, I have been generally happy with the care but they could improve waiting times, as it can become very frustrating waiting a long time past your appointment time.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been issues with waiting times at your seizure appointments we are happy to hear that generally you are happy with the care you've been receiving.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good experience with a lovely nurse

October 9, 2023
I went to the accident and emergency department due to mental health problems. I saw a really lovely nurse, who really helped me.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the Emergency Department nurse who was looking after you was so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor aftercare & rehabilitation

October 9, 2023
The aftercare and rehabilitation following an operation was not good. It was clear that bed blocking was taking place too.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with aftercare and rehabilitation following your operation.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Backlog of patients for urgent cancer care

October 9, 2023
I was referred on the urgent cancer pathway but a huge backlog meant that I was not seen within the two week time scale you are supposed to be seen within. The long wait led to serious mental distress and I felt that I had no alternative but to seek private medical care.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't seen within the two week timeframe on the urgent cancer pathway and that this caused significant mental distress.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care on ward 26

October 6, 2023
Excellent service from the staff and doctors on Ward 26. Excellent continuity of care with excellent follow up appointments and good communication in person and via letter. All follow up appointments were prompt. Staff were great and very informative. The sepsis helpline has been great and we have received excellent service all round.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how good the care was on Ward 26. In particular we are pleased to hear you received excellent service from the doctors and nurses, there was good continuity of care, good communication and the follow-up appointments were prompt.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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