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Reviews (447)

Poor care of frail patient

September 1, 2023
They are supposed to look after our loved ones when they are unwell. My wife has had two terrible falls while an inpatient in their care. We are now preparing to take her home for end of life care as there is nothing they can do here, and they cannot even keep her safe.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were serious issues with your wife's care as an inpatient and she had two significant falls.

If you think it’s helpful we are still keen to listen to your concerns in more detail and see if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor Communication & Lack of Resources

August 31, 2023
My wife has been in and out of hospital 9 times this year with fluid on her lungs. She is admitted they give her water tablets, they discharge her and she ends up admitted again. There is a lack of communication from the hospital they seem to lack resources and are understaffed. We are stuck in a vicious cycle with no clear idea of exactly what the problem is and we have not been told about any long term treatment plans. Our experience has been awful I would go so far as to say that the care here is rubbish. My wife is terribly depressed and we are losing hope that they are going to do anything long term to help improve her quality of life.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with your wife's care - in particular communication issues, a lack of clarity about diagnosis and a lack of clarity about long term treatment plans.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good experience with pain management team

August 31, 2023
I have had to have injections in my neck and have had appointments with the pain management team. My experience has been good, in person appointments have gone well and telephone appointments have been made on time.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you've been receiving from the pain management team and that both the in-person and telephone appointments have gone well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Inpatient care was very good

August 31, 2023
I was treated as an inpatient for three weeks due to a blockage in my bowel and bowel abscess. I was treated with antibiotics throughout the duration of my stay and I was very well cared for.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you received good care during your three week inpatient stay.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Not user friendly

August 31, 2023
The hospital is not user friendly it is very hard to find your way around, with directions and floor levels confusing. The atmosphere was not nice and it was not a pleasant experience.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you found the hospital wasn't user friendly, it was difficult to get around and overall you didn't find the experience to be a pleasant one.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good care from A&E department

August 30, 2023
I was brought in my ambulance following a road traffic accident. There was a wait but overall I was happy with the treatment provided.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that despite a long wait you are happy with the care you received in the Emergency Department following a road traffic accident.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care from cardiology department

August 22, 2023
I am under the care of the cardiology team at Heartlands Hospital. They have been brilliant, and the care has been excellent.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you have been receiving from the cardiology team here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Positive A&E experience

August 20, 2023
The clinical staff were amazing in A&E on a Friday night after being completely neglected at Solihull's new
"Urgent treatment centre" (side note- all reception staff at Heartlands had a serious attitude problem but this review was still needed for the rest of the staff!)

The nurses seemed happy and got us through triage quickly, one particular nurse was exceptional at juggling everything and kept the flow of patients moving. Can't fault the wait, from arrival / triage / doctor / CT scan / results and decision to be admitted was just over 3 hours. Felt confident that we hadn't been forgotten about either.

Obviously there will be lots of factors affecting wait times on other visits but our experience was very positive on this occasion.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how positive your experience was in the Emergency Department (although we are sorry you found the reception staff unhelpful) and that you were triaged, seen and treated quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Pre-op assessment went very well

August 15, 2023
I attended my pre-op assessment on the 9 August 2023. The appointment went well, the service was good and I received a good level of care. While my operation is still planned to go ahead they were concerned about my blood pressure being slightly elevated, so they made arrangements for me to attend my gp surgery today for it to be checked again. I was seen in the new treatment centre. It is very nice with bright modern facilities and I was in and out very quickly. The staff were nice and friendly.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your pre-op appointment went so well and how impressed you are with the Heartlands Treatment Centre.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen very quickly in A&E

August 15, 2023
I attended A&E with a suspected broken toe. I was seen straight away and my toe was strapped up by a nurse. I was happy with the care received, and I was in and out in 45 minutes which was great.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with your visit to the Emergency Department and that you were seen, treated and discharged home so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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