UHB Heartlands Hospital
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Based on 396 reviews
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Reviews (396)
Poor organisation and facilities
June 2, 2023
I have recently been an outpatient under the gastro team and had to have and endoscopy. I had to have a general anaesthetic because of severe anxiety. I felt well looked after and cared for and the staff were great. The process seemed very unorganised and communication could have been better. The facilities at the hospital are not great, the toilets were foul. Basic hygiene and cleanliness needs to be improved at the hospital.
Excellent prostate cancer care
June 2, 2023
My experience at this hospital has been outstanding. Through diagnosis and treatment the staff have been brilliant delivering great care and excellent support.
Lovely staff who took good care of me
June 1, 2023
I was admitted with a broken hip following a bad fall and suffered a number of other complications as a result. I cannot fault the staff they were wonderful and really took good care of me during my 3 week stay.
Poor experience in gynaecology department
June 1, 2023
Communication from this department was very poor. Appointment and results information was not made clear. Attending the appointment was not a nice experience, the department was difficult to find. I found the staff very abrupt and unhelpful.
Very good menopause care
June 1, 2023
I recently attended Heartlands Hospital for a menopause check up. I had an ultra sound as part of the check up. The appointment went very well and I had no problems. Overall I had a very good experience of the services offered.
Good care and reassurance
June 1, 2023
I attended the accident and emergency department and was suffering from a panic attack. I waited a long time to be seen and it was difficult waiting in such a busy environment when I felt so unwell and anxious. When I was seen the staff were very kind and helpful. They looked after me well and reassured me that I was physically well but experiencing a panic attack.
Admitted & Treated Quickly
June 1, 2023
I was sent to Heartlands by the Badger clinic and by-passed the busy waiting room. I was quickly assessed and admitted, and did not wait long for a bed. The service was good and efficient.
Excellent ICU care and treatment
June 1, 2023
The service and care received here was amazing. My son was treated for meningitis and sepsis and they saved his life. I will forever be grateful for the care and support that we all received at a very difficult time.
The new treatment centre is amazing
May 26, 2023
I recently had day surgery in the new treatment centre. It was spotlessly clean and the facilities were great. The staff worked promptly and I was taken good care of. A very good experience.
The new treatment centre is fantastic
May 26, 2023
I recently attended the new treatment centre at Heartlands hospital and I was very impressed. It was clean and bright, the facilities were well kept and even the toilets were spotlessly clean. I was seen very quickly and the staff were wonderful. Everything was explained to me and I was put at ease for my echo cardiogram. Overall it was an very good experience.