UHB Heartlands Hospital
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Reviews (489)
Mental health support put in place quickly
October 30, 2023
I had to attend the accident and emergency department for my mental health. I received excellent care and the crisis team were on hand to help me. Support was planned and a member of the crisis team came to see me daily at home.
Emergency C Section after wait for induction
October 20, 2023
My experience was awful. I was supposed to be induced but delays prevented this and I ended up having an emergency c section. The maternity department was so busy and it was clear there were not enough beds or enough staff, they were rushed off their feet.
Poor care - patient just left for hours
October 20, 2023
The care my wife received was appalling. She was just left in bed on her own for hours. I cannot bear to imagine what would have happened had I not been able to visit. The food was terrible, poor variety and never hot.
Incorrect information on discharge notes
October 20, 2023
My elderly relative was discharged from ward 8, their notes stated that they were no pain and that they could walk. They were actually stretchered back to their care home, as they are completely bed bound. Awful!
Hearing & eye tests have gone well
October 20, 2023
I have visited the hearing and eye departments at the hospital. Appointments have gone well but I was disappointed to note that there are no longer books in the children's areas.
Bring back the children's books
October 20, 2023
No complaints about the service but I am disappointed that there are no longer children's books available at the children's a&e department, which is a real shame. They keep children entertained and are more educational than watching a film.
Looked after my mum well
October 20, 2023
My mum was admitted here for treatment following a heart attack. I was happy with the care she received. She was well looked after, she was safe and comfortable, and she recovered well.
Good treatment but poor discharge process
October 19, 2023
I was treated at the hospital after a fall and subsequently had to have an operation. The staff were good but the discharge process and aftercare was poor. Communication was poor and there was a lot of confusion about where I was to be discharged to, with the hospital taking steps for me to be put in a home when I was to return home to the care of my wife.
Poor care from gynaecology department
October 16, 2023
I had an outpatients appointment in the gynaecology department and was very disappointed with the outcome of my appointment. I have PCOS, and my symptoms severely impact my daily life, I was told that I need to change my lifestyle, and there was no discussion around managing my symptoms any other way. No consideration was made to the impact my condition has on my mental wellbeing.
Complex referral system
October 12, 2023
I was referred to the knee clinic at Heartlands Hospital by my GP. I received a letter telling me that I had not booked an appointment. I called the number on the letter but was told there were no appointments and to call back and try again. To cut a long story short trying to book an appointment was very complex. I would have preferred it if an appointment had been made by the department and details sent to me via letter. Overall I have been happy with the level of care, systems could be improved to make things easier for patients and staff.