UHB Heartlands Hospital

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Based on 750 reviews
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Reviews (750)

Awful A&E experience

July 26, 2024
The wait for care at Heartlands A&E department is just awful. I went at 1pm and did not get a bed until 7am the next morning. While waiting I spent hours cold, hungry and with nowhere to sleep. I asked if there were any pillows or blankets only to be told there were none. It has got to be one of the worst A&E departments in the country!
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and that you were unable to find somewhere to sleep.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good early pregnancy unit but too crowded

July 23, 2024
This hospital is too crowded. The early pregnancy unit is good and the staff are fine but I don't want to give birth here.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you find the hospital overcrowded, we are delighted to hear that you are happy with the care that the early pregnancy unit offers.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Great midwives in foetal medicine

July 23, 2024
I have visited the foetal medicine service at this hospital a number of times recently. The midwives have been great.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care provided by the foetal medicine midwives during your visits.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good experience in maternity

July 23, 2024
My experience here was good. I was seen quickly and the staff were nice.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care provided by the maternity team - in particular that you were seen quickly and that the staff were so nice.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent consultant led care

June 28, 2024
I am under consultant led care for a rare condition. They have been fantastic. I attend every 6 months for check ups and have an MRI every year. I feel well cared for, very reassured and the quality of treatment I receive is excellent.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received in the management of your rare condition and that you feel reassured and pleased with the excellent quality of treatment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The midwife would not listen to me

June 28, 2024
My labour and delivery experience was not great. The midwife was slow and did not listen to me. She spent too long on the computer and did not listen to me when I said the baby was about to be born. He was born quickly and the birth was missed by the midwife without the correct things in place for delivery.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with the labour and delivery experience - in particular that you weren't listened to when you knew the baby was about to be born.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Refused treatment in A&E

June 26, 2024
When I visited A&E at this hospital they told me that I needed a GP referral for my issue and wouldn't treat me. I ended up having to go back to China for treatment as I could not handle the NHS wait times.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were refused care in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very long wait to be treated in 30 minutes

June 26, 2024
I waited for 9 and a half hours to see a doctor in A&E for treatment to take just half an hour when I was eventually seen. The care was good but the wait was far too long.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that it took so long for you to be seen and treated in the Emergency Department - albeit that you're happy with the care you then received.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Inpatient physio not good enough

June 26, 2024
The in-patient physio team need to spend more time with patients before they are discharged. After hip surgery to repair a broken hip my parent only received one short session of physio a day. They got them standing each day but they were classed as mobile when they could not even walk. Based off the physio report they were discharged when they were clearly not ready to be.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with the service provided by the physiotherapists and that your parent was discharged from their care prematurely.

If you think it’s helpful we are keen to listen to your concerns about your parent's care in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Great endocrinology service

June 26, 2024
The endocrinology department at this hospital provides a great service.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've been receiving from the endocrinology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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