UHB Heartlands Hospital
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Reviews (396)
Waiting 8 hours in Children's A&E
May 5, 2023
I took my 2 year old to A&E, they were generally very unwell and was experiencing breathing difficulties. They also have additional medical and learning needs. We waited for over 8 hours to be seen by a doctor. Not good experience at all.
6 hour wait in Childrens A&E
May 5, 2023
Took my 6 year old, who has additional needs, to children's A&E department with a high temperature and breathing difficulties. We waited 6 hours to see the doctor. The wait was just awful and children should not be waiting such a long time to see a doctor. This was not a good experience.
Blood in stools but sent away - Childrens A&E
May 3, 2023
My baby had blood in their stools so I attended the children's A&E department. We were seen and sent away with lactulose. We were told that there was no one available to follow up with results so no tests were undertaken. I was not happy at all with the care received and that my baby's symptoms were not investigated properly.
Poor experience due to long wait
April 28, 2023
Long wait to be seen. I do not feel like the staff do their job properly.
Poor experience & poor practice
April 28, 2023
My grandfather was not well cared for by the staff here. He was admitted following a Stroke. He did not get the attention and care he needed an example of this was the poor practice in personal care and leaving him in a soiled pad for over 6 hours.
Long drawn out process for eye surgery
April 28, 2023
I am due to have eye surgery next month, the process has taken nearly 2 years to get a referral, letters were not sent to my address, and in addition to this no contact was made in between.
Difficult waiting alone when you are unwell
April 28, 2023
I was unable to get a doctors appointment so had to attend the hospital. At the time only patients/service users were allowed to wait. It was very difficult being on my own and waiting for such a long time when I was really ill.
Good care taken of elderly patient
April 28, 2023
I had to bring my elderly relative to the accident and emergency department after a bad fall. Upon seeing the severity of their injuries we were seen immediately. Open wounds were treated and tests including a CT scan were undertaken quickly. My relative was admitted for a 5 day period and I am happy with the care they received to aid their recovery. The took good care of them and I felt reassured knowing that they were being well looked after.
Long wait for dermatologist
April 28, 2023
My child was referred urgently to the dermatology department but after a number of weeks we had to chase this up. The staff member we spoke to was not very helpful and was rather rude. We ended up waiting over 11 weeks to hear from them, which I feel was unacceptable as the patient was a young child who was really suffering with their symptoms. Once seen we were happy with the treatment and care received.
Good care & support of child & family
April 28, 2023
My grandchild was transferred here for an operation to fix a severe break. We cannot fault the quality of care and support received during a difficult time. Everything went very well.