UHB Heartlands Hospital
Feedback Rating
Based on 489 reviews
Leave your Feedback
Reviews (489)
Excellent Care On Ward 21
August 3, 2023
I was admitted onto ward 21 for 2 nights. I cannot fault anything from consultants to nursing staff they were all very good. I did not feel judged about my lifestyle but found staff helpful and supportive, who made suggestions and recommendations about my follow on care to improve my health. Necessary referrals were made by the staff on the ward. Upon discharge I was provided with a taxi home, which was paid for, because the discharge lounge was busy and the wait for hospital transport would be very long.
Good experience I was seen quite quickly
August 3, 2023
I was treated in the emergency day centre by a junior doctor who was very generous with her time. I was thoroughly examined and told that I would admitted once a bed became available. The nurses were all very good. I was well looked after and given a hot drink, a sandwich, and biscuits because the vending machines were not working. I was expecting a much longer wait but in total it took 6 hours from arrival to being admitted on a ward.
Long wait in Children's Accident & Emergency
August 1, 2023
My 6 year old suffered a bad cut to her head that needed medical treatment. I took her to the children's A&E department at Heartlands but we waited 7 hours for her to be treated. By the time we were seen we were told that too much time had passed or the cut to be glued so she had to have normal stitches which have led to more serious scarring. If she was treated sooner glue could have been used and the risk of scarring would have been minimised.
Operation pushed back due to strikes
August 1, 2023
I have been waiting since April or an operation that has been pushed back due to the strikes.
13 hour wait in A&E with dementia patient
July 27, 2023
Our experience was awful. I attended with my husband who has dementia and was unwell. After waiting for 13 hours he received no treatment and we were told to go home.
Very good prostate cancer care
July 26, 2023
My experience has been very good. I have received good care from the prostate cancer team, having regular check ups. The staff have been great, they are very informative and communication is good.
Good care but little rest
July 26, 2023
I was admitted for 10 days and treated for pneumonia. The care was good but during my stay I was moved around from ward to ward in the middle of the night. This happened more than once. The food at the hospital was not good at all.
Excellent treatment & care
July 25, 2023
I was recently admitted to Heartlands Hospital for two nights. I cannot fault my time there. The care was excellent. I was being treated for a respiratory condition, the nurses did a wonderful job despite being so busy.
Very Good Badger Service
July 25, 2023
I have had to use the Badger service at Heartlands on a number of occasions because of the difficulties accessing GP appointments at my own surgery. The service here is very good and you can attend for walk in appointments during specific times.
A Battle For Information
July 20, 2023
I find it a battle to get any information from them. It's a shame and something I hear a lot about this hospital.