UHB Heartlands Hospital
Feedback Rating
Based on 695 reviews
Leave your Feedback
Reviews (695)
A friendly and professional service
April 11, 2024
My experience was very good. I found the staff very friendly and professional. I was brought in by ambulance for emergency treatment. Treatment was administered quickly and the staff were great. They really looked after my relatives and reassured them that I would be ok.
The staff are fabulous but the parking is not
April 11, 2024
I am happy with the service, treatment and care. The staff are fabulous and I have been well cared for at appointments. The only problem I have is the parking, its very hard to find a space.
5 hour wait in the medical assessment unit
April 11, 2024
I had a 5 hour wait to be seen on the medical assessment unit. A number of tests were carried out including a CT Scan and x-ray. My canula was pulled out in the corridor which I did not think was great practice. On the whole my experience was okay and would have been better if the waiting times were not so long.
12 hour wait in a dirty department
April 11, 2024
I attended A&E at Heartlands Hospital but was quickly redirected to the Badger Clinic. There I had an awful experience. The department was dirty with rubbish everywhere. After a 12 hour wait, the staff did nothing and I was given painkillers and sent home.
A long wait for blood tests
April 11, 2024
The service is very slow. I came to the hospital for a blood test and was waiting for over an hour.
The parking lets down this hospital
April 11, 2024
The only negative point about this hospital is the parking. I have a disabled parking badge but it's not very easy to get a space to park. The spaces are always full. On occasion it takes me over half an hour to find a parking space.
The asthma clinic service is outstanding
April 11, 2024
I attend the Asthma Clinic every 4 weeks for specialised asthma treatment and the service has been excellent. I am always very well looked after. I have injections every 4 weeks, and this treatment is working very well for me. I also attend every 5 weeks to see the asthma care team. Again they are excellent, they check me over, offer advice, provide therapy and they provide outstanding support. The food in the cafe at the hospital is great, the soup is lovely! Overall I feel very well looked after and I am very grateful to the wonderful team for taking such good care of me. The treatment has changed my life. It is just fantastic.
Care was good but the food was terrible
April 10, 2024
I recently spent 2 weeks at Heartlands Hospital and felt well looked after. The communication from the staff was very good. My only complaint was that the food was terrible, it was either cold or unusual combinations meaning I had to rely on cereal bars and biscuits.
Lost test results & accused of not attending
April 10, 2024
I was referred to Heartlands Hospital by my GP for a hearing test, due to suffering from tinnitus. I attended the appointment and it went okay. I was given a CD and booklet of information, and was told that I would be booked in for another appointment. My test results were lost and I did not receive another appointment. I was then contacted by my GP by letter stating that I had not attended my hospital appointment. I am very disappointed by the service I have received.
Awful care around discharge
April 10, 2024
The care from this service was awful. When I was discharged the staff told my elderly wife that she would have to get a wheelchair herself and push me out to the car park. When she explained she wasn't able to do this a member of staff pushed the wheelchair to the entrance but told us we had to leave the wheelchair there. This meant I had to walk across the car park unaided which was very difficult.