UHB Heartlands Hospital
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Reviews (389)
Not the best experience at Heartlands
March 21, 2023
Not the best experience when you have to visit Heartlands. Would rather go to Solihull but no A&E department.
Failed to properly investigate my symptoms
March 21, 2023
I felt like I was continuously brushed off. I was told my symptoms were down to anxiety and they were not fully investigated. My symptoms resulted in me attending a hospital out of the city and not under the remit of UHB, where my symptoms were fully investigated and my heart condition was detected resulting in a proper diagnosis.
Long wait and poor communication
March 21, 2023
Honestly just awful. Visited A&E - waiting times are ridiculous and there's no communication from staff at all. You're just left to suffer while you wait. Staff aren't friendly and don't reassure you at all.
Overall Good
March 20, 2023
I was admitted for treatment at Heartlands Hospital. Overall, it was a good experience and I received good treatment and care. The only problem was that the ward was very hard to contact which was difficult for my family and friends during my admission.
Emergency Appendix Surgery
March 20, 2023
My child required emergency surgery for appendicitis. At the time I was not completely happy with the care and experience, but looking back it all went ok and they received the appropriate treatment. I feel there is room for improvement in patient/relative care, in particular, communication between the staff and how they relay information to patients and their relatives could be better.
Excellent Diabetic Clinic
February 21, 2023
Have received excellent care and support from the diabetic clinic. The weight management team have also been fantastic in supporting me improve my health.
Outpatients appointment waiting times
February 21, 2023
Waited months for the appointment but satisfied with the care received once it finally came through. A referral was made for an MRI and I was very pleased with how quickly that appointment has come through.
Outpatients appointment - Long wait
February 21, 2023
Long wait for appointment to come through. Waiting a long time at the hospital to be seen.
Been waiting since Feb 2022 for COPD clinic
February 20, 2023
I have been waiting since February 2022 for an appointment. One was arranged for December 2022 but that was cancelled. This appointment has been rescheduled for March 2023. Just hope this appointment goes ahead as I will have been waiting for over a year.
Waited over 12 months for ENT referral
February 14, 2023
I had an outpatient appointment at the ENT department in December 22 after waiting for over 12 months. I had a very worrying time waiting for the appointment and nearly 2 months on I'm still waiting for the results. The staff were okay when I did finally get an appointment.