UHB Heartlands Hospital

GP referred me to Heartlands hospital. Took a year to get an appointment.
Had a text from the hospital telling me that I had a phone appointment.
I went on holiday and waited for the call.
Then had a text saying as I hadn't turned up for appointment, they had to take me off their books (appointment system).
I haven't had any follow ups since.

Referred by GP for reflux. The experience was not very good.
I had to have a procedure which left me really ill.
They wanted to discharge me on the same day, so my family had to approach doctors and speak with the consultant asking advising that I was still not well to be discharged. Only then did they keep me in for 5 days.

Whilst in the hospital the regular nurses who were attending to me gave me someone else's medicine chart and diagnosed wrong medication.
It took another nurse staff not working with me to notice.

Still waiting for an apology from the hospital.

A&E service at this hospital is no good at all.
Solihull hospital urgently needs one.

The consultant was very professional and referred me to the hospital for my hip operation. The Physio referred me for Xray, and everything worked out well. All care professionals were excellent.

I was admitted at the hospital after getting Covid for the second time.
I was admitted in the Covid ward. The staff this time was rude. I was left in my own urine and after I was asked to go to the toilet.

Heartlands hospital was clean when I went there for covid treatment.
There was long wait for getting treated but the staff were lovely.
The place was clean and all issues around the delay of the treatment was addressed.

I was referred to the hospital for an X-ray for my thumb and ribs.
I received an appointment for the next day.
I waited a long time for the X-ray to be done after I had got to the hospital.

My wife had a baby recently at Heartlands Hospital in their maternity ward through C section.
She had a bad experience regarding getting appointments for C section. The lack of availability of appointments when she was close to her due date.
Wife was having to rush for scans a few days before her pregnancy due date.
The staff are good but they were sending her to Solihull for scans which is too far and the level of care and service is poor.

Long waiting time to see the consultant. Had to wait for another 2 hours for to see the nurse for admission.

Had a checkup with the midwife at the hospital when my son was born. They had advised that i see my GP with concerns regarding my sons hip.
GP referred my son for scan at 6 weeks old. I had to chase 4 times and when my son will be 5.5 months, I have managed to get an appointment for 1st September. Really unhappy on waiting time. The letter I received said the hip issue for my son had to be solved by the time the baby is 8 weeks old.