UHB Heartlands Hospital
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Reviews (489)
Room for improvement
June 28, 2023
I was told to go to the hospital by 111. I was sent straight to ward 9. Overall I found the service and care okay. There's room for improvement at Heartlands hospital. Going to hospital is never pleasant but could be better.
Good service & helpful department secretary
June 28, 2023
My appointment went very well but I had to chase up my follow up appointment. I contacted the department directly and the secretary was very friendly and helpful and booked the appointment for me. Overall I received good service and care.
Poor Experience of SAU Department
June 28, 2023
I had a follow on appointment in the SAU department after having my gall bladder removed. My appointment was booked for 10am and I was not seen until after 4pm. The waiting room was horrendous, with lots of very distressed patients waiting to be seen. People were being sick and were visibly very upset. There was no privacy and no dignity for the people waiting who were clearly in need of medical attention. It really was awful.
Good experience of maternity department
June 27, 2023
I had a very good experience. I was seen very quickly and the staff were very friendly and helpful. The service was great.
Operation a success and good care
June 9, 2023
I recently had an operation on my leg. The surgery went well, the staff were friendly, and I felt well cared for.
Excellent Prostate Cancer Care
June 7, 2023
Excellent ongoing treatment for prostate cancer. The staff have been outstanding from the nursing team to consultant oncologists. Dr Zakar and Andrew Hobbs have both been a tremendous help and support throughout treatment.
Excellent Maternity Care
June 6, 2023
My experience of maternity care was excellent. General appointments were good and the quality of care during labour was oustanding.
Told that blood tests are no longer available
June 5, 2023
Was told by my GP surgery that I could attend the hospital for a blood test as no appointments were available in surgery. When I attended I was told that there is no longer a walk in service because they do not get paid for these appointments.
Quality of care from nursing staff
June 5, 2023
A recent stay in hospital was made very unpleasant by one of the nursing team. I found her manner very rude and felt that she was horrible towards me. I was not happy with the lack of help I was receiving with personal hygiene and personal care, which I was unable to do myself. Thankfully a very nice male nurse assisted me and the service and care he provided was exceptional.
Awful service for blood tests
June 5, 2023
I have to attend the hospital every 6 months for blood tests. My first experience was awful. It took 20 minutes to find the department and the wait was very very long. I previously had regular blood tests at my doctors surgery which worked much better. Having to travel to the hospital and for the service to be so bad is frustrating and inconvenient.