UHB Heartlands Hospital
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Reviews (389)
Not waiting too long
February 14, 2023
I was very happy with my recent visit. I was expecting to be waiting for hours with what you see and hear on the news. I wasn't waiting too long and the staff were lovely and really looked after me.
Excellent care whilst critically ill
February 14, 2023
I spent 7 months in Heartlands. I was critically ill and I was lucky to survive. I was treated for sepsis, acute liver failure and gangrene. The care was outstanding and the nurses were wonderful. They were not just a support to me in my recovery but for my family too.
Good care but poor sleep and little rest
February 13, 2023
I collapsed and was admitted to Heartlands Hospital for a week. The care was good the staff were friendly and did their job the best they could. The only complaint I have is that there was not a proper hospital bed for me to sleep on and I spent a week on a trolley bed which was very uncomfortable and not really suitable for a long stay. I didn't sleep well at all.
Great care in Children's A&E
February 13, 2023
Told by my GP to take my young son to children's A&E department at Heartlands. There was bit of a wait as it was very busy but the nurses and doctors were very good.
Excellent experience with Hearing Centre/ENT
February 9, 2023
I have a hearing impairment and have regular appointments at Heartlands hospital. I recently had micro suction and the experience was excellent. Fantastic staff and care.
Awful care due to lack of resources
February 9, 2023
I collapsed at work and was taken in by ambulance. Long wait on ambulance, long wait when taken in. The experience was awful for me and my partner who came to support me. No one to tell you what's going on or to reassure you. Lack of staff, lack of resources. A really horrible and scary experience for us both.
Overworked staff & lack of resources
February 9, 2023
I recently attended my GP who sent me straight to A&E. I had pneumonia and was admitted for an overnight stay. I was treated but the care was not great. Not enough nurses to care for everyone properly. Lovely staff but being let down by lack of resources.
Fracture clinic - Seen quickly by lovely staff
February 9, 2023
Outpatients appointment at clinic 9 (Fracture Clinic). Excellent care and great experience. Seen quickly by lovely staff who really looked after me.
A&E quicker than expected
February 9, 2023
Had to attend accident and emergency because of a suspected fracture. Was worried about waiting times but was pleasantly surprised by how quickly I was seen and sent to the Fracture clinic.
Diabolical
February 3, 2023
Not communicating with a deaf patient so that she could hear, and declaring her to have dementia her care was disgusting bordering on abuse.