UHB Heartlands Hospital
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Reviews (489)
Elderly patient discharged at 10.30pm!
July 14, 2023
My husband was recently discharged from the hospital after being seriously ill. Whilst treatment was good and his health had greatly improved he was discharged at 10.30pm. I found this quite shocking that someone would be discharged so late in the evening particularly when unwell, older and quite frail.
Lack of communication
July 14, 2023
My father has recently been admitted for the second time in the past two months. While I have been very happy with the treatment and care it has only been brought to our attention now that when he was in hospital last time he was suffering from kidney failure. We were not told about this and there was no continuity of care, treatment or even monitoring following his last stay. This lack of communication is quite concerning.
Superb care and treatment
July 14, 2023
I was recently admitted to hospital with a number of ailments including sepsis. I have been very unwell. I have been taken good care of and the staff have been wonderful. The food was not to my taste but I'm fussy so my family have been coming in three times a day to drop off food for me.
On A&E ward for over 24 hours
July 13, 2023
My dad was brought in by ambulance and brought straight in to majors. He was assessed and treated and spent 24 hours in a private bay until doctors had decided best plan of action and a bed was available on a ward. He was well looked after and being there meant that two members of family could be with him at all times which was reassuring because he has dementia. The wait for a bed on a ward is not the best scenario but we know that this is a problem at all hospitals.
Excellent care of elderly patient
July 13, 2023
My husband was admitted a week ago to ward 21 with numerous infections and concern about underlying problems. He has been very well cared for on a ward. Having dementia and being very frail it has not been an easy week but the ward he was on was excellent with a member of staff present at all times. In moments of confusion he was cared for and reassured and our family are very appreciative. I was keen for him to return to his care home as soon as he was on the mend but the hospital insisted on keeping him in to carryout further tests to ensure there was nothing sinister going on, which I am very grateful for. Overall our experience of the ward has been wonderful.
Poor communication
July 10, 2023
I was recently admitted twice. It was a very stressful time, and I was moved around from ward to ward. The doctors could not make up their minds with what was wrong with me. One doctor would say one thing and then another would say something else. The communication and information from the doctors was all very confusing. I finally got a diagnosis and it was a reaction to the medication I was given. The nursing team were very hard working and clearly very busy. I found the younger nurses far more caring and helpful unlike the older staff members. The ward environment was not pleasant, there were a number of dementia patients on the ward and there were only 4 nurses looking after 40 patients at one point. It was clear that it was a struggle for them. The patients, although not their fault, were at times very distressed and caused a lot of noise and disruption on the ward. It was not very fair on the patients who were trying to rest and recover. I barely slept and was very glad to get home.
Good care but awful environment
July 7, 2023
I attended the A&E department with a friend who had suffered a bad fall. Whilst the care and attention she received from staff was wonderful the environment was awful. The department was full of police with drunken people causing disruption, I was actually scared and felt intimidated by the people there. It seems that a police escort also means that you take priority which is not fair at all. My friend was seen and treated and we were lucky enough to leave in just under three hours.
Still waiting for an urgent referral
July 5, 2023
I have been waiting for an urgent referral appointment for my son. We have been waiting months, which is really frustrating and very concerning.
Care received lacks attentiveness
June 30, 2023
My care at Heartlands hospital has been too impersonal and staff lack the attentiveness and care that I have received at other hospitals in the UHB Trust. The facilities at this hospital are very poor, the old out patients department looks scruffy and does not appear to be well kept. The toilets are awful.
I would not want my dog treated here!
June 30, 2023
My elderly relative is being treated here and I am not happy with the care they are receiving. They are not communicating well with me despite me being the next of kin, who also holds power of attorney for the patient. I cannot get through on the telephone for updates. On occasions I have been told that someone will call me back but they do not. They are not using the correct procedures to move my relative, a hoist should be used but they are not facilitating this. I would be much happier if my relative was being treated at UHB Solihull.