UHB Heartlands Hospital
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Based on 773 reviews
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Reviews (773)
Good care but long waits
May 28, 2024
Very good care but can be very busy. This can also lead to long waits for appointments at times.
Planned C-Section went well
May 28, 2024
I visited this Hospital for a planned C-section. Everything went to plan and I received good care before, during and after. When I arrived the bed I was given was filthy but this was quickly sorted out by the staff.
Long waits in unpleasant waiting area
May 28, 2024
The care here isn't great. There can be quite a wait for appointments and the waiting area is unpleasant. The staff are also not as friendly as at the other local hospitals.
Friendly maternity staff
May 28, 2024
My foetal scan appointments here have gone well. The sonographers have been nice and the midwives have been friendly.
Good care but very busy
May 28, 2024
The care here is good but they are very busy so feels less personal.
Great care during operation visit
May 28, 2024
I went in for an operation and was very nervous about the general anesthetic. The nurses and surgical team were wonderful and very reassuring. The operation went well and the post op care was great. I was then allowed to go home the same day which was a relief.
Excellent communication of treatment
May 28, 2024
My experience here was very good. I was seen quickly and informed that I would need day surgery the next day. Everything was communicated well and they explained the procedure clearly.
Poor experience of Medical Assessment Unit
May 13, 2024
I spent over 5 hours in MAU department, they did my blood pressure three times, gave me an ECG and took bloods. Told me that they could not see anything and to just increase my steroid medication. I was not seen properly by a doctor or consultant. It was a complete waste of time, everything is an assumption and nothing is made clear.
An excellent service provider
May 13, 2024
Heartlands hospital are excellent. The staff are very friendly. I am very happy with the service.
A&E department is an absolutely awful place
May 13, 2024
I have attended the accident and emergency department at Heartlands Hospital on three separate occasions due to a hiatic hernia. They have all been the most awful experiences. I had to wait hours and hours whilst experiencing the most horrid vomiting and diarrhea. I don't think there could have been any worse place on this earth to be while in pain and having such symptoms. No one cared, no one helped it really was awful. After finally being seen I have discovered that there is absolutely no pathway of care or any referrals. A very disappointing service.