UHB Heartlands Hospital

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Reviews (750)

Poor communication & rude staff

April 16, 2024
The communication at the hospital is poor, on two separate occasions my husband was moved and I was not informed. It was very worrying turning up to visit him and there was someone else in his bed. As you can imagine for a moment you fear the worst! A doctor on Ward 8 treated me very rudely. He spoke over me and directed the information to my son, this happened on more than one occasion and we had to point out that as husband and wife I am my husbands next of kin and that information needs to be directed to me.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with your husband's care on Wrad 8 - in particular communication failures, rude doctors and your husband being moved without being informed.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Wonderful care on Ward 28

April 15, 2024
My husband has been very well cared for on Ward 28 at Heartlands hospital. Every test possible was carried out but so far they have been unable to make a diagnosis. The staff are very kind and attentive to my husband and have ensured that he remains comfortable. The level of care and support has been outstanding.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well cared for your husband has been on Ward 28 and they have tried so hard to get a diagnosis.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

A good experience with the endocrine team

April 15, 2024
My experience with the endocrine team at Heartlands Hospital has been very good. I have been under their care for a number of years and have no complaints.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the care provided by the endocrine team over the years you have been sen by them.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

A good experience of physiotherapy treatment

April 15, 2024
I have been very satisfied with the treatment I have received from the physiotherapy team at Heartlands Hospital.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment you have received from the physiotherapy department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

Excellent diabetes care

April 15, 2024
I have been under the care of Heartlands Hospital for the past 6 years. I have been cared for by the diabetes team, who have been very good.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you have been well looked after by diabetes team for the 6 years you have been under their care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A friendly and professional service

April 11, 2024
My experience was very good. I found the staff very friendly and professional. I was brought in by ambulance for emergency treatment. Treatment was administered quickly and the staff were great. They really looked after my relatives and reassured them that I would be ok.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your care in the Emergency Department was good and that you were treated quickly by staff who were also reassuring to your relatives.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The staff are fabulous but the parking is not

April 11, 2024
I am happy with the service, treatment and care. The staff are fabulous and I have been well cared for at appointments. The only problem I have is the parking, its very hard to find a space.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had issues with parking your car we are pleased to hear that you have been well cared for by the staff at your appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

5 hour wait in the medical assessment unit

April 11, 2024
I had a 5 hour wait to be seen on the medical assessment unit. A number of tests were carried out including a CT Scan and x-ray. My canula was pulled out in the corridor which I did not think was great practice. On the whole my experience was okay and would have been better if the waiting times were not so long.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you had such a long wait to be seen in the Medical assessment Unit and that a cannula was pulled out in the corridor.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

12 hour wait in a dirty department

April 11, 2024
I attended A&E at Heartlands Hospital but was quickly redirected to the Badger Clinic. There I had an awful experience. The department was dirty with rubbish everywhere. After a 12 hour wait, the staff did nothing and I was given painkillers and sent home.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience in the Emergency Department and Badger clinic - in particular the very long wait and the state of the environment.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A long wait for blood tests

April 11, 2024
The service is very slow. I came to the hospital for a blood test and was waiting for over an hour.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your blood test.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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