UHB Heartlands Hospital

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Reviews (707)

Made to feel like a criminal!

January 24, 2024
I attended the hospital for a procedure, and was made to feel like a criminal by the medical team. I was questioned about how I had got there and why I was there when I am housebound with complex medical conditions and disabled. I was made to feel like a fraud! I told them I had got there with great difficulty, but with the assistance of family members who felt that I should not miss the appointment and procedure. My experience was awful being treated in such a manner. I am elderly and my frailty and difficulties are clearly visible. I was treated terribly.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were treated so badly by staff and made to feel like a criminal.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent care on Ward 10

January 24, 2024
The whole team on Ward 10 have been excellent. The clerk, cleaners, doctors and nurses have all been wonderful with my Dad who has dementia. The physio team have been great too visiting him regularly and getting him up and about, despite his frail condition. I am very satisfied with the care he has received. I have felt that he is safe and is being well cared for, which gives our family great peace of mind and comfort at a difficult time.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father received on Ward 10. We are also pleased to hear about the assistance the physiotherapy department have provided him, and that you have felt he is safe which of course is incredibly important.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

PALS are AWFUL!

January 24, 2024
Complaining to PALS is pointless, they just aid and cover up the problems in the hospital. I am scared to complain about my treatment because I work here, and I would fear for my job if I did.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have misgivings contacting PALS but they are here to help and you will be treated the same regardless of whether you are an employee or not.

If you are happy to proceed then they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Waiting 3 months for respiratory appointment

January 24, 2024
I have been waiting since November for an appointment at the respiratory clinic. My experience has not been satisfactory. No one should have to wait months for an appointment with the respiratory team, living and working with my symptoms is very difficult.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for a respiratory appointment.

If you think it’s helpful we are keen to listen to your concerns in more detail (particularly if you are still awaiting an appointment) and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Poor, no duty if care in any department.

January 21, 2024
I was told they needed to rule out a stroke but I was sent home 6 hours later with no assessment or explanation
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were discharged without an assessment or explanation of what was happening to you.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Children's appointments cancelled

January 10, 2024
My child's treatment has been impacted by a number of cancelled appointments and procedures. It is not good enough, my child is suffering which in turn impacts our whole family.
Anonymous

Reply from UHB Heartlands Hospital

Dear Parent

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your child's treatment has been impacted by a number of cancellations and we fully appreciate the effect this has had on both your child and your family.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very happy with the care provided

January 9, 2024
I have been very happy with the care my mum has received here. She has been admitted and had to attend a number of appointments, following a number of bad falls. I cannot fault the service we have received.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care your mother has received during her admission and her outpatient appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Inexperienced surgeon led to errors made

January 5, 2024
I had an operation carried out and an inexperienced surgeon caused a perforation. It was rectified, but led to a delay in my recovery, and I was in hospital for an extra three weeks. My experience was not very good.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your operation that led to a delayed recovery.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Over 9 hours waiting in A&E

January 5, 2024
I attended A&E with severe back pain and barely able to walk. I spent over 9 hours sitting on a hard chair waiting to be seen. I was given an x-ray and sent home with pain killers. The experience was awful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience and long wait in the Emergency Department especially when that wait was in a hard chair.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Discharged with no follow on care plan

January 5, 2024
I was discharged from ward 14 without a care plan in place. I had life changing surgery and complex medical needs. There is nothing in place to support me and my family. My wife is having to care for me, and chase services for help and assessments, for which there is a wait of over 6 weeks.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were discharged from Ward 14 without a clear care plan in place and that there is a long wait for the initial help and assessments.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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