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Reviews (559)

Elderly patient discharged at 10.30pm!

July 14, 2023
My husband was recently discharged from the hospital after being seriously ill. Whilst treatment was good and his health had greatly improved he was discharged at 10.30pm. I found this quite shocking that someone would be discharged so late in the evening particularly when unwell, older and quite frail.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your husband was treated well during his admission we are also really sorry to hear that he was discharged so late at night at what appears to be an inappropriate time.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lack of communication

July 14, 2023
My father has recently been admitted for the second time in the past two months. While I have been very happy with the treatment and care it has only been brought to our attention now that when he was in hospital last time he was suffering from kidney failure. We were not told about this and there was no continuity of care, treatment or even monitoring following his last stay. This lack of communication is quite concerning.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear you're happy with the treatment and care your father received during his admission we are very sorry to hear that the fact he had kidney failure was not passed on to you and this had an impact on his treatment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Superb care and treatment

July 14, 2023
I was recently admitted to hospital with a number of ailments including sepsis. I have been very unwell. I have been taken good care of and the staff have been wonderful. The food was not to my taste but I'm fussy so my family have been coming in three times a day to drop off food for me.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well taken care of during your admission and the staff were so wonderful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

On A&E ward for over 24 hours

July 13, 2023
My dad was brought in by ambulance and brought straight in to majors. He was assessed and treated and spent 24 hours in a private bay until doctors had decided best plan of action and a bed was available on a ward. He was well looked after and being there meant that two members of family could be with him at all times which was reassuring because he has dementia. The wait for a bed on a ward is not the best scenario but we know that this is a problem at all hospitals.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that your father was in the Emergency Department for 24 hours waiting for a bed we are pleased to hear that he was well looked after and that relatives were able to stay with him at all times.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care of elderly patient

July 13, 2023
My husband was admitted a week ago to ward 21 with numerous infections and concern about underlying problems. He has been very well cared for on a ward. Having dementia and being very frail it has not been an easy week but the ward he was on was excellent with a member of staff present at all times. In moments of confusion he was cared for and reassured and our family are very appreciative. I was keen for him to return to his care home as soon as he was on the mend but the hospital insisted on keeping him in to carryout further tests to ensure there was nothing sinister going on, which I am very grateful for. Overall our experience of the ward has been wonderful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your husband received on Ward 21 and that staff took such good care of him during what must have been a worrying time.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor communication

July 10, 2023
I was recently admitted twice. It was a very stressful time, and I was moved around from ward to ward. The doctors could not make up their minds with what was wrong with me. One doctor would say one thing and then another would say something else. The communication and information from the doctors was all very confusing. I finally got a diagnosis and it was a reaction to the medication I was given. The nursing team were very hard working and clearly very busy. I found the younger nurses far more caring and helpful unlike the older staff members. The ward environment was not pleasant, there were a number of dementia patients on the ward and there were only 4 nurses looking after 40 patients at one point. It was clear that it was a struggle for them. The patients, although not their fault, were at times very distressed and caused a lot of noise and disruption on the ward. It was not very fair on the patients who were trying to rest and recover. I barely slept and was very glad to get home.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues during your two admissions - in particular being moved around too often, a lack of clarity from the medical staff about what was wrong with you and what to do as well as the effect the ward environment had on your rest and sleep.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good care but awful environment

July 7, 2023
I attended the A&E department with a friend who had suffered a bad fall. Whilst the care and attention she received from staff was wonderful the environment was awful. The department was full of police with drunken people causing disruption, I was actually scared and felt intimidated by the people there. It seems that a police escort also means that you take priority which is not fair at all. My friend was seen and treated and we were lucky enough to leave in just under three hours.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear the care your friend received in the Emergency Department was wonderful we are also sorry to hear that you have concerns regarding the environment and that you felt unsafe.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Still waiting for an urgent referral

July 5, 2023
I have been waiting for an urgent referral appointment for my son. We have been waiting months, which is really frustrating and very concerning.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long delay getting an urgent referral appointment for your son.

If you think it’s appropriate (and in particular if you still haven't heard anything) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Care received lacks attentiveness

June 30, 2023
My care at Heartlands hospital has been too impersonal and staff lack the attentiveness and care that I have received at other hospitals in the UHB Trust. The facilities at this hospital are very poor, the old out patients department looks scruffy and does not appear to be well kept. The toilets are awful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have concerns about your care - in particular the attentiveness of the staff, the facilities and the outpatient environment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I would not want my dog treated here!

June 30, 2023
My elderly relative is being treated here and I am not happy with the care they are receiving. They are not communicating well with me despite me being the next of kin, who also holds power of attorney for the patient. I cannot get through on the telephone for updates. On occasions I have been told that someone will call me back but they do not. They are not using the correct procedures to move my relative, a hoist should be used but they are not facilitating this. I would be much happier if my relative was being treated at UHB Solihull.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the care your relative has been receiving - in particular your difficulties making contact and the incorrect procedures being used to move them.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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