UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with your treatment and care - in particular how quickly you were seen and admitted.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received on the Surgical Assessment ward and that you were transferred and treated so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the fantastic treatment and care you received on Ward 26 and that the staff took such good care of you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the children's Emergency Department especially when your child was having breathing difficulties.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to see a doctor in the children's Emergency Department.

If you think it’s appropriate we are still keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your child's care and you feel their symptoms weren't investigated properly.

If you think it’s appropriate and you haven't been in touch already we are still keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Thank you for taking the time to provide feedback about the Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that your experience was not a positive one and you had issues with our staff.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. Although our staff are working under a great deal of pressure they do strive to deliver a good service, we are sad to hear that your grandfather was not well cared for and his patient experience was so poor.

If you would be willing to register your concern with the PALS team we will be able to look into what went wrong the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards, Patient Experience Team

Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear that your experience has not been a positive one and you haven't been able to get a referral for 2 years and the lack of communication to follow up your appointment.

If you need to get in contact with the Booking Centre please call on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can. Please let them know your correct contact details.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team

We are sorry to hear of the long waiting times that you have had to experience. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can. If you have any concerns about your treatment and care please get in contact with the PALS team who are there to help on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

kindest regards, Patient Experience Team