UHB Heartlands Hospital
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Reviews (535)
Waiting time to see a doctor are too long
April 2, 2023
Good service once seen by a doctor, however, waiting times at the A&E are far too long, averaging between 5-8 hours for children. Something must be done about it and if there was a similar service her in Solihull, we wouldn't have to travel all the way to Heartlands.
Poor support for mothers
March 31, 2023
It would be nice to have a non medical trained person at the maternity ward who can support caesarean section mothers. It can be very lonely and especially when birth partners are not allowed to stay overnight.
Left with catheter for much longer than advised
March 31, 2023
I was left with catheters for 17 hours when it was only supposed to be 6-8 hours. Very difficult situation for me to go through as a new mother.
Awful experience and rude staff
March 31, 2023
I received a letter for an ultrasound scan at Heartlands UHB. When I attended I was asked when I had last eaten and I told them that morning. A very stroppy and rude member of staff told me that I the letter had instructions not to eat and that I the ultrasound could not go ahead. I explained that there had been no instructions with the letter just details of the appointment time and date, and instructions on how to get to the hospital. This member of staff called me a liar and treated me appallingly. I was told that the appointment would be rescheduled but I had to chase this up and approach my GP to refer me again.
Seen quickly and admitted for observation
March 31, 2023
I attended the A&E department experiencing breathing difficulties. I was quickly seen and admitted to an observation ward. I was later discharged but was very happy with the speed of being seen, observed and treated. Staff were friendly and caring and treated me well.
Helpful staff
March 31, 2023
Been into both heartlands and Solihull hospital. Staff there are very helpful and brilliant.
Well looked after at the hospital
March 31, 2023
I was looked after very well after it took a long time be put on a ward.
Outstanding care at the acute unit
March 31, 2023
I was very pleased with my care at the hospital, all the nurses and support workers were amazing.
Long waiting times for appointments
March 29, 2023
Can be waiting a long time for appointments.
Good care in A&E awful wait for pharmacy
March 28, 2023
I was taken in to the accident and emergency department. I was treated quickly and isolated with suspected covid 19 and/or the flu. I was diagnosed with both treated and told that I could go home. I was then held up for over three and a half hours waiting for the pharmacy to get my medication ready. This infuriated me. Not only was I waiting unnecessarily while being very unwell but the hold up prevented someone else from accessing treatment. This issue needs to be addressed.