UHB Heartlands Hospital
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Reviews (707)
Poor care in A&E
October 12, 2023
I attended A&E in severe pain. The level of care was awful and I was just told that as you get older you get unexplained pain. I do not feel that I was examined thoroughly and they were unwilling to investigate my symptoms. Very disappointing that just because of my age they expect me to accept it and suffer.
Treated well by A&E and ward 19
October 11, 2023
I attended A&E but was quickly sent to the assessment ward, ward 19. The staff were golden. They were clearly rushed off their feet but they were so kind and took good care of me. After being fully assessed I was sent home.
Communication could be clearer
October 11, 2023
I recently received a letter to attend the hospital for an xray. The instructions in the letter were very unclear and I had to seek assistance from a family member to help me. They too also struggled with the unclear instructions.
Weekly appointments are going well
October 11, 2023
I have been attending weekly appointments for the past few months for blood tests related to blood clotting issues. The appointments have been going well.
Excellent Cardiac Care
October 11, 2023
I have to attend for regular check ups at the cardiology department. I always have a good experience. The staff are great.
Long waiting times for appointments
October 11, 2023
I have attended a number of appointments due to experiencing seizures, I have been generally happy with the care but they could improve waiting times, as it can become very frustrating waiting a long time past your appointment time.
Good experience with a lovely nurse
October 9, 2023
I went to the accident and emergency department due to mental health problems. I saw a really lovely nurse, who really helped me.
Poor aftercare & rehabilitation
October 9, 2023
The aftercare and rehabilitation following an operation was not good. It was clear that bed blocking was taking place too.
Backlog of patients for urgent cancer care
October 9, 2023
I was referred on the urgent cancer pathway but a huge backlog meant that I was not seen within the two week time scale you are supposed to be seen within. The long wait led to serious mental distress and I felt that I had no alternative but to seek private medical care.
Excellent care on ward 26
October 6, 2023
Excellent service from the staff and doctors on Ward 26. Excellent continuity of care with excellent follow up appointments and good communication in person and via letter. All follow up appointments were prompt. Staff were great and very informative. The sepsis helpline has been great and we have received excellent service all round.