UHB Heartlands Hospital

I contacted the hospital, appointment coordinators regarding my referral for my bowel. They told me there's 52 weeks+ waiting list. This was weeks ago.
They were like you have only been waiting 39 weeks. They told me to phone back after 52 weeks. It has been 52 weeks when I last called them.
So now I will have to phone and say it has been a whole year since being referred.

I was referred by my Surgeon who operated on me to the GP, saying that I needed an urgent referral for a bowel specialist.
I still haven't seen anyone and still on the referral list.

No communication apart from a letter at the beginning of the year advising to call if I haven't heard anything by February. I have been calling every month since then and all I get told is wait.

I understand there has been covid and understand their is awaiting list but when I am doubled over in agony and it's affecting my job.

Got no problem with the department. Was referred through another hospital for irregular beating heart.
Followed through with appointments and I received regular check ups.
I was provided with new tablets and was advised I can contact in case of emergency or with any concerns.

Consultants were informative. Wouldn't have got to the bottom of the problem without them.

GP referred me to Heartlands hospital. Took a year to get an appointment.
Had a text from the hospital telling me that I had a phone appointment.
I went on holiday and waited for the call.
Then had a text saying as I hadn't turned up for appointment, they had to take me off their books (appointment system).
I haven't had any follow ups since.

Referred by GP for reflux. The experience was not very good.
I had to have a procedure which left me really ill.
They wanted to discharge me on the same day, so my family had to approach doctors and speak with the consultant asking advising that I was still not well to be discharged. Only then did they keep me in for 5 days.

Whilst in the hospital the regular nurses who were attending to me gave me someone else's medicine chart and diagnosed wrong medication.
It took another nurse staff not working with me to notice.

Still waiting for an apology from the hospital.

A&E service at this hospital is no good at all.
Solihull hospital urgently needs one.

The consultant was very professional and referred me to the hospital for my hip operation. The Physio referred me for Xray, and everything worked out well. All care professionals were excellent.

I was admitted at the hospital after getting Covid for the second time.
I was admitted in the Covid ward. The staff this time was rude. I was left in my own urine and after I was asked to go to the toilet.

Heartlands hospital was clean when I went there for covid treatment.
There was long wait for getting treated but the staff were lovely.
The place was clean and all issues around the delay of the treatment was addressed.

I was referred to the hospital for an X-ray for my thumb and ribs.
I received an appointment for the next day.
I waited a long time for the X-ray to be done after I had got to the hospital.

My wife had a baby recently at Heartlands Hospital in their maternity ward through C section.
She had a bad experience regarding getting appointments for C section. The lack of availability of appointments when she was close to her due date.
Wife was having to rush for scans a few days before her pregnancy due date.
The staff are good but they were sending her to Solihull for scans which is too far and the level of care and service is poor.