UHB Heartlands Hospital

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Based on 751 reviews
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Reviews (751)

Disabled parking is a nightmare!

December 12, 2023
Parking at the hospital is awful. There are never any available disabled bays , and many of the cars do not have blue badges on display. Attending the hospital is very difficult for me due to my physical disability.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such serious issues with car parking - specifically your difficulties accessing a disabled spot.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A poor maternity experience

December 12, 2023
My experience of maternity care was poor. During labour I was just left in a room with my partner for hours with no checks being done. I have history of miscarriage, and pregnancy complications and they did little to ease my anxiety and concerns. After the baby was born safely I had to have a manual removal of the placenta. I have been left with back problems since the spinal block. During the procedure the baby was taken out of the theatre and given to my partner, but no member of staff told me and I panicked when I realised that she was not there. Simple communication would have prevented this.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your maternity experience was so poor - in particular being left alone for long periods without checks and communication failures which meant you didn't know where your child was.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Friendly staff & good service

December 12, 2023
I had an appointment at Hawthorn House. The staff were lovely, and my appointment went well.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointment went so well at Hawthorn House and that the staff were so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good service at Hawthorn House

December 12, 2023
A good service. Appointment went well. I have no complaints.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your appointment at Hawthorn House went so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Unhelpful & no consideration of difficulties

December 8, 2023
I had to attend A&E for emergency medication when I returned to the country from living abroad. I was seen and was told that medication would be dispensed at the hospital pharmacy. I can hardly walk, but was left to navigate my way there, which was a real struggle. The staff did not care, offered me no help or assistance. It was awful. I then had a 90 minute wait at the pharmacy for them to dispense my medication.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait at the hospital pharmacy and had to navigate there yourself despite difficulty walking.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Awful gynaecology experience

December 8, 2023
My experience was awful, the consultant lacked kindness and empathy. The examination was extremely painful but I received little empathy, and was told it was because of the angle of my uterus. I was simply told there was nothing they could do and that I should speak to my GP about HRT.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience with the gynaecology team - in particular the attitude of the consultant, a painful examination and a lack of empathy from staff.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Awful, I avoid at all costs!

December 8, 2023
My experiences at Heartlands Hospital have been awful, and I try to avoid going there. Waiting times for appointments are bad, and you do not get the level of care you should. This is not the fault of the staff, they are clearly understaffed and rushed off their feet.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experiences of Heartlands have been so poor - in particular around waiting times and the level of care.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Over 10 hour wait in maternity triage

December 8, 2023
I waited over ten and a half hours to be seen by a doctor/consultant in the maternity triage department. The staff were good, just clearly very under staffed.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the staff looking after you in the maternity department were good, we are sorry to hear that you had such a long wait to be seen by a consultant.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good Maternity Care

December 7, 2023
I have received good maternity care. The staff have been really nice. The department offers a good service.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've received from the maternity department and how nice the staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The allergy clinic is very good

December 7, 2023
I have telephone appointments with the allergy clinic every three months. I have been very happy with the service. They have been very good.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the level of care you're receiving in the allergy clinic at your regular three month telephone appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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