UHB Heartlands Hospital

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Based on 707 reviews
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Reviews (707)

3 hour wait to be put on a waiting list

November 3, 2023
I attended A&E due to a mental health problem. I waited over 3 hours to be seen and was then just told that I would be put on a waiting list to be seen. I was disappointed with the outcome of my visit.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with your visit to the Emergency Department and that after a long wait you were put on a waiting list to be seen.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good continuity of care for diabetes

November 3, 2023
I am attending the diabetic clinic regularly for blood tests and monitoring. I am very happy with the way the appointments have been going.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well your regular diabetic clinic appointments have been going.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

CT scan appointment went very well

November 3, 2023
I attended recently for a CT scan. The service was brilliant. The staff were all lovely from receptionist to the consultant.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear how well your CT scan appointment went and that all of the staff were so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Over 24 hours waiting on a trolley in MAU

November 2, 2023
My 84 year old mother spent over 24 hours on a trolley in MAU before they finally found her a bed.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother had such a long wait on a trolley in MAU before being given a bed.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

It's boring being stuck in hospital

October 30, 2023
Staying in hospital is really boring when your a kid. There's not really much to do when your 12. One of the nurses was really nice, he was funny and made me and my mum laugh a lot. They let one of my friends visit me which I was really happy about. The worst part was when they kept waking me up in the middle of the night to check on me and put me on the machines. It was annoying.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that one of the nurses looking after you was so nice we are sorry you were bored and that your rest and sleep was disturbed at night.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Awful experience

October 30, 2023
My relative was admitted on to a ward after a long wait to get into a&e and be assessed and admitted. The care was awful. Our family had to remind them to change dressings, and to check bloods. When putting a canula in blood went everywhere. The bed and my relative were covered in it. We had to chase them to change the bedding after waiting for hours. It was clear that the ward was understaffed and they could not cope with caring for so many patients.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your relative received poor care on the ward they were admitted to - in particular with you having to remind staff to change dressings and bedding.

If you think it’s helpful we are keen to listen to you and your relative's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Care in EDeck ward could be better

October 30, 2023
Delays in basic procedures, blood tests results, and medications made my experience unpleasant. There is room for improvement which would be helped by an increase in staff numbers.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered delays in basic procedures, blood test results and receiving medication.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Hospital transport for medication

October 30, 2023
Hospital transport was arranged to collect me and take me to the hospital for a medication review. My carer came with me. I was happy with the service and care.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the service and care you received and you were able to be accompanied by your carer when you attended for your medication review.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Mental health support put in place quickly

October 30, 2023
I had to attend the accident and emergency department for my mental health. I received excellent care and the crisis team were on hand to help me. Support was planned and a member of the crisis team came to see me daily at home.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were so happy with your visit to the Emergency Department and that you received excellent care in managing your mental health.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Emergency C Section after wait for induction

October 20, 2023
My experience was awful. I was supposed to be induced but delays prevented this and I ended up having an emergency c section. The maternity department was so busy and it was clear there were not enough beds or enough staff, they were rushed off their feet.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience and following delays you ended up having an emergency C-section.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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