UHB Heartlands Hospital
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Reviews (751)
Frustrated by administrative errors
November 21, 2023
I have had to attend a few appointments here. For one appointment the hospital called me to cancel and re-arrange the appointment. At the next appointment I was told off for not attending my appointment and I was told that my records had me down as a 'DNA'. I was not happy about this and told them what had happened. These administrative errors are frustrating and distressing. My appointments have gone well, but it is normal for the clinics to be running behind. I do understand that emergencies happen but long waits are not ideal.
Made experience special for disabled child
November 21, 2023
My disabled child had to have eye correction surgery. All staff members from HCA's to the consultant were excellent. They really took the time to ensure my child felt safe and happy, they made the experience very special for them.
Admitted and finally got a diagnosis
November 21, 2023
I was admitted to hospital and received a diagnosis for a rare medical condition. I was very happy with the quality of care and treatment, and was so relieved to have answers after being ignored by my GP for five years. The hospital were very thorough in their testing, and offered great support.
Diabetes care is very good
November 16, 2023
I attend the diabetes clinic every three months, and I receive weekly telephone appointments with my consultant. The service is very good and they are doing their best to try and help me manage my condition. I have been very unwell in recent months, and I feel that they are doing their best to help me get my condition under control.
Outpatient appointments are never a problem
November 16, 2023
I have to attend regular outpatients appointments for a number of medical conditions. I cannot fault the hospital, my appointments always go well.
Outstanding service
November 15, 2023
I have been very happy with my appointments at Heartlands Hospital.
Long wait for referral appointments
November 9, 2023
My experience has not been great due to long waiting times for referral appointments.
Parking is a nightmare!
November 9, 2023
Outpatient appointments generally go well. Parking is what makes experience unpleasant. Despite expanding the car park its difficult to find somewhere to park, and you can be driving around for 30 minutes trying to park. None of the payment machines were working, and I had to queue for a long time to pay at the kiosk. Only one exit barrier is working so I then had to sit in a long queue of cars to get out. It was very stressful.
A&E was filthy with staff struggling to cope
November 9, 2023
I had to attend the accident and emergency department. It was awful! The department was packed and the area was filthy. It was clear that the staff were struggling to cope, I witnessed staff pushing another staff member. I was kept in the intake ward. The service and care was poor, and I ended up discharging myself with the enthusiastic agreement of the staff. The non medical staff in interacted with were all great.
MRI appointment went well
November 9, 2023
I had an MRI at the hospital. The appointment went well, the staff were great explaining what would happen etc. I have had difficulties accessing the results.