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Reviews (559)

Excellent care from Gynaecology department

January 31, 2023
I live with a long term medical condition and although this cannot be cured, the gynaecology department has been fantastic in supporting me with pain management.
Anonymous

Reply from UHB Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital, Gynaecology Department. We are delighted to hear about the excellent service you received from our dedicated staff.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best wishes, Patient Experience Team


Provider responded

Discharged after suicide attempt

January 25, 2023
Referred to the RAID clinic after a suicide attempt. I was just asked if I was ok and discharged.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital and apologies for the delayed response. We are really sorry to hear that your experience with our RAID Clinic has not been a positive one.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Long waiting time for bed in hospital

December 9, 2022
I waited 9 hours in a wheelchair at the A&E before being moved to a ward. While I was waiting, no one spoke with me, I was hungry and lonely. I must say that I will rather be at home then feeling miserable in the hospital
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about the Heartlands Hospital, please accept our apologies for the delayed response. We are really sorry to hear that you had such a long wait and your patient experience was not a positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Waiting times are too long

November 16, 2022
Too long for the waiting times.
I had to take my newphew last year who started experiencing breathing issues.
The Drs checked him and advised that he needed Iron tablets and Vita D tablets.
They provided prescriptions for these medications. Letter was sent to GP a couple of days later advising of the visit.
Consultants were good but results did not come in time.
Could have gone home earlier as I had to take all the children with me to the hospital.
Anonymous

Long waiting time for treatment

November 13, 2022
I contacted the hospital, appointment coordinators regarding my referral for my bowel. They told me there's 52 weeks+ waiting list. This was weeks ago.
They were like you have only been waiting 39 weeks. They told me to phone back after 52 weeks. It has been 52 weeks when I last called them.
So now I will have to phone and say it has been a whole year since being referred.

I was referred by my Surgeon who operated on me to the GP, saying that I needed an urgent referral for a bowel specialist.
I still haven't seen anyone and still on the referral list.

No communication apart from a letter at the beginning of the year advising to call if I haven't heard anything by February. I have been calling every month since then and all I get told is wait.

I understand there has been covid and understand their is awaiting list but when I am doubled over in agony and it's affecting my job.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about the Heartlands Hospital, please accept our apologies for the delayed response. We are really sorry to hear that you had such a long wait and your patient experience was not a positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Great service in the Cardiology department

November 13, 2022
Got no problem with the department. Was referred through another hospital for irregular beating heart.
Followed through with appointments and I received regular check ups.
I was provided with new tablets and was advised I can contact in case of emergency or with any concerns.

Consultants were informative. Wouldn't have got to the bottom of the problem without them.
Anonymous

Took a year to get an appointment

November 13, 2022
GP referred me to Heartlands hospital. Took a year to get an appointment.
Had a text from the hospital telling me that I had a phone appointment.
I went on holiday and waited for the call.
Then had a text saying as I hadn't turned up for appointment, they had to take me off their books (appointment system).
I haven't had any follow ups since.
Anonymous

Poor care in Gastroenterology department

November 12, 2022
Referred by GP for reflux. The experience was not very good.
I had to have a procedure which left me really ill.
They wanted to discharge me on the same day, so my family had to approach doctors and speak with the consultant asking advising that I was still not well to be discharged. Only then did they keep me in for 5 days.

Whilst in the hospital the regular nurses who were attending to me gave me someone else's medicine chart and diagnosed wrong medication.
It took another nurse staff not working with me to notice.

Still waiting for an apology from the hospital.
Anonymous

A&E is no good at all

November 7, 2022
A&E service at this hospital is no good at all.
Solihull hospital urgently needs one.
Anonymous

Quick referrals for operation.

October 25, 2022
The consultant was very professional and referred me to the hospital for my hip operation. The Physio referred me for Xray, and everything worked out well. All care professionals were excellent.
Anonymous

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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