UHB Heartlands Hospital
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Reviews (707)
Staff morale impacts the environment
September 22, 2023
I am under the cardiac clinic at Heartlands Hospital. The care is good but my experiences at the hospital are not good. The levels of cleanliness at the hospital is not great. The staff seem completely demoralised, there are no friendly greetings, they look stressed out and unhappy. It is such a shame.
Very good treatment in blood clot unit
September 22, 2023
I was referred to walk in at Heartlands with a suspected blood clot. I was sent straight to the blood clot unit. My experience was very good, I experienced a panic attack and the staff were lovely.
Treated quickly in A&E department
September 22, 2023
I attended A&E after being attacked by a ferret. I was seen and treated quickly and was happy with the service and care I received.
A&E lacks facilities for those in severe pain
September 22, 2023
I attended A&E because I was experiencing extreme stomach pain. Trying to sit in a chair was horrendous and I had to lay on the floor for some time before a nurse put me in a booth where I could lay down.
Wonderful Staff
September 22, 2023
My husband was bought in my ambulance and was quickly assessed in A&E and taken in to resus. He had an abscess in his throat and they were concerned about his breathing. He was admitted and had an emergency operation. He spent time in ITU before being transferred to ward 5. He has been very unwell but he is now on the mend. He has been taken very good care of by the staff who I cannot fault at all. He is now undergoing physiotherapy to learn how to walk again. The staff have been a massive support to my husband and our family during a very difficult time.
Awful consultant appointment
September 12, 2023
I had follow up appointment with a consultant following a number of breaks to the same hand. When I saw the consultant they had not read my notes and I had to explain what was going on while they skimmed over them. I was told by the consultant that the physiotherapist had written that I had not been following the instructions. I was shocked by this I believed that I had good rapport with the physio and had been booked in to see them again in 2 weeks time. I had been working with them and following all the instructions I had been given. I left the appointment and went straight to the PALs desk but I was told that they were inundated and to date I have not heard from them.
A&E department referred me to MIU
September 12, 2023
I attended A&E with a suspected broken hand. They told me to go to the minor injuries unit instead. It was very busy in there but within an hour I had an xray. A follow up appointment was made at the fracture clinic for me.
Poor service and care
September 12, 2023
I have had to have iron infusions at Heartlands hospital. The first appointment went ok but the second was appalling. I was hooked up and left and no one checked on me. It has been inserted incorrectly, it was painful, and had pumped iron into my body. I was left in pain and with permanent scarring that is very unsightly. When they realised their error I was not seen to by a doctor in that department but was sent to A&E to sit and wait to be checked over, which I found awful.
The staff just do not seem to care
September 8, 2023
It's hard to find your way around the hospital. When you ask for help the staff just do not seem to care and you have to find your way around yourself. The staff seem to lack empathy towards their patients.
Navigating the hospital is difficult
September 1, 2023
I visit the cardiology department on a regular basis. The staff are find and the appointments normally go ok. The problems I experience occur when trying to navigate the building. The signage is not clear, and the different levels are confusing. I have asked staff for help in the past and even they seem confused by it. I am also visually impaired which makes things quite difficult. I find navigating around the hospital a nightmare, that causes me a great deal of anxiety and stress.