UHB Heartlands Hospital

I was admitted at the hospital after getting Covid for the second time.
I was admitted in the Covid ward. The staff this time was rude. I was left in my own urine and after I was asked to go to the toilet.

Heartlands hospital was clean when I went there for covid treatment.
There was long wait for getting treated but the staff were lovely.
The place was clean and all issues around the delay of the treatment was addressed.

I was referred to the hospital for an X-ray for my thumb and ribs.
I received an appointment for the next day.
I waited a long time for the X-ray to be done after I had got to the hospital.

My wife had a baby recently at Heartlands Hospital in their maternity ward through C section.
She had a bad experience regarding getting appointments for C section. The lack of availability of appointments when she was close to her due date.
Wife was having to rush for scans a few days before her pregnancy due date.
The staff are good but they were sending her to Solihull for scans which is too far and the level of care and service is poor.

Long waiting time to see the consultant. Had to wait for another 2 hours for to see the nurse for admission.

Had a checkup with the midwife at the hospital when my son was born. They had advised that i see my GP with concerns regarding my sons hip.
GP referred my son for scan at 6 weeks old. I had to chase 4 times and when my son will be 5.5 months, I have managed to get an appointment for 1st September. Really unhappy on waiting time. The letter I received said the hip issue for my son had to be solved by the time the baby is 8 weeks old.

Father died at Heartlands and staff were very good. Very respectful, gave me a room on my own, tea and biscuits.

Couple of years ago, I went in for pain the left side of Kidney. I was feeling sick. It was 7:00 am in the morning when I called for an ambulance. They came at 2pm. The ambulance service was alright and I was taken into Heartlands hospital. I had to wait a while before i was seen and when I was seen the consultant did not really know what was the problem. I just received an x-ray and at 5pm i was discharged from the hospital. No medication was provided and no thorough assessment took place.
Rang a friend as I was still in pain and explained the situation. They contacted my brother and advised him to take me to Walsgrave hospital as my condition had not been addressed and was getting worse.
My brother came and took me to Walsgrave A&E, Had to wait 3/4 hours again in the hospital for what turned out to be a severe kidney infection.
Heartlands had said it was nothing and didn't really do much for me.

I had been taken into hospital by my partner with COVID. When I got to the hospital there was about 30 ambulances waiting outside so I could not understand why they could not send someone. From a home test which I had done, my oxygen level had gone down.
I had got to the hospital in my dressing down gasping for breathe.
There was 3 staff in the department who were not serving anyone, however I had to still wait for 25 minutes before someone attended to me to advise that someone would be with me soon. When I got called in for an assessment I told the nurse I have COVID. The nurse said "What are you doing here, you shouldn't be in this bit?"
She did another test, took me through to another A&E part where there was beds. The doctor came very quick. They put me on anti viral drop however I waited 4 hours before I was taken into the infectious & disease ward. I was at the hospital for 8 days. Staff could not be faulted. They went above and beyond. Food provided was exceptional. Quality of care and treatment was good.

The only point I would raise is that no one asked about my mental health and welfare when I was there as there was no support. Some support should have been provided.

I had an issue with my hearing aid. I spoke with my GP who referred me to the heartlands hospital. I have still not heard anything regarding my referral.
Had to in the end go to spec savers for assistance. I suffer from Hearing impairment, COPD, Asthma and Arthritis.