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Reviews (447)

Good care but poor sleep and little rest

February 13, 2023
I collapsed and was admitted to Heartlands Hospital for a week. The care was good the staff were friendly and did their job the best they could. The only complaint I have is that there was not a proper hospital bed for me to sleep on and I spent a week on a trolley bed which was very uncomfortable and not really suitable for a long stay. I didn't sleep well at all.
Anonymous

Reply from UHB Heartlands Hospital

I am sorry to have read your comments regarding your patient experience, and apologies for the lack of suitable beds and having to endure being on a trolley bed for a week. If you would be willing to give us some more detail we would be happy to look into your care whilst you were with us. Please do not hesitate in contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

Kind regards, Patient Experience Team


Provider responded

Great care in Children's A&E

February 13, 2023
Told by my GP to take my young son to children's A&E department at Heartlands. There was bit of a wait as it was very busy but the nurses and doctors were very good.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the A&E Department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Excellent experience with Hearing Centre/ENT

February 9, 2023
I have a hearing impairment and have regular appointments at Heartlands hospital. I recently had micro suction and the experience was excellent. Fantastic staff and care.
Anonymous

Reply from UHB Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received from the ENT Department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Kindest regards, Patient Experience Team


Provider responded

Awful care due to lack of resources

February 9, 2023
I collapsed at work and was taken in by ambulance. Long wait on ambulance, long wait when taken in. The experience was awful for me and my partner who came to support me. No one to tell you what's going on or to reassure you. Lack of staff, lack of resources. A really horrible and scary experience for us both.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear that your experience at our A&E Department was not a positive one.

The pressure on the NHS is tremendous but staff are trying to deliver the best care possible. If you do have any concerns about your treatment and care, we are keen to listen and will to try to resolve any concerns you have. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team


Provider responded

Overworked staff & lack of resources

February 9, 2023
I recently attended my GP who sent me straight to A&E. I had pneumonia and was admitted for an overnight stay. I was treated but the care was not great. Not enough nurses to care for everyone properly. Lovely staff but being let down by lack of resources.
Anonymous

Reply from UHB Heartlands Hospital

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team. Once again thank you for taking the time to post your feedback, it is most appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Kindest regards, Patient Experience Team


Provider responded

Fracture clinic - Seen quickly by lovely staff

February 9, 2023
Outpatients appointment at clinic 9 (Fracture Clinic). Excellent care and great experience. Seen quickly by lovely staff who really looked after me.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital, Fracture Clinic. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

A&E quicker than expected

February 9, 2023
Had to attend accident and emergency because of a suspected fracture. Was worried about waiting times but was pleasantly surprised by how quickly I was seen and sent to the Fracture clinic.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital, Fracture Clinic. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Diabolical

February 3, 2023
Not communicating with a deaf patient so that she could hear, and declaring her to have dementia her care was disgusting bordering on abuse.
Bosworth

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear about the concerns you have raised.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team


Provider responded

Excellent care from Gynaecology department

January 31, 2023
I live with a long term medical condition and although this cannot be cured, the gynaecology department has been fantastic in supporting me with pain management.
Anonymous

Reply from UHB Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital, Gynaecology Department. We are delighted to hear about the excellent service you received from our dedicated staff.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best wishes, Patient Experience Team


Provider responded

Discharged after suicide attempt

January 25, 2023
Referred to the RAID clinic after a suicide attempt. I was just asked if I was ok and discharged.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital and apologies for the delayed response. We are really sorry to hear that your experience with our RAID Clinic has not been a positive one.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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