UHB Heartlands Hospital
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Based on 489 reviews
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Reviews (489)
Lack of care for elderly patients
April 21, 2023
My nan was recently admitted to Heartlands because she was unwell. Our family felt that she did not receive the attention and care she needed whilst she was in there.
Good service but have to chase appointments
April 21, 2023
I attend the diabetic clinic regularly. The service and care experienced here is very good. The let down is that I regularly have to chase up appointments. Staff are very nice although it is apparent that they are clearly understaffed and very very busy.
Long wait & have to chase appointments
April 21, 2023
I attend a diabetic clinic, but appointments can be difficult to get. I am supposed to attend on a regular basis but have to continually chase them up. Through the service here diabetic equipment was ordered and sent to my home but I now have to wait 3-4 months for an appointment for them to demonstrate and discuss with me how this equipment should be used. It is incredibly frustrating.
Happy that I was not waiting long
April 21, 2023
I attended the hospital today for an X-ray. The appointment went well. I was seen quickly, the staff were friendly and helpful and told me that my GP will contact me with the results. Parking facilities are much better now with the recent improvements. More disabled bays are helpful. Overall a good experience.
Admitted & Diagnosed Quickly
April 19, 2023
I was admitted for 5 days following an urgent referral from a badger clinic. I was thoroughly tested and received a quick diagnosis. During my stay I was well cared for. Communication was good.
Let down by long waiting times
April 19, 2023
Was referred to Heartlands Hospital by my GP. I actively chased up the referral but have only recently received an appointment after waiting over 18 months.
Long waiting list for tests
April 19, 2023
My wife was finally seen by a consultant after an ongoing stomach problem. She was advised of the next steps and what was needed to rule out specific problems and reach a diagnosis. She was then told by the consultant that the waiting time will be a number of months. I find it appalling that to book in with this consultant privately my wife could have had the tests carried out the following week. Unfortunately we cannot afford the six thousand pounds this would costs and after paying into the NHS all our lives we should not have to.
I was misdiagnosed and there is no continuity of care
April 3, 2023
Misdiagnosis left me fighting for my life. No continuity of care whatsoever, awful hospital, awful experience overall.
Seen quickly by A&E & Fracture clinic
April 3, 2023
I was seen very quickly in the A&E department and referred to the fracture clinic. My wait there was not too long either. I had an x-ray, was treated and sent home with a follow up appointment booked. Excellent experience.
Poor care particularly during the night
April 3, 2023
My overall experience at this hospital is poor from consultant care to care from the nurses. The staff are lovely but it is obvious they are completely overstretched and do not have the time or capacity to care for their patients properly. When recently being treated as an in-patient the care during the night was appalling with low levels of staff and lots of patients needing help and being very unsettled without any care or support.