UHB Heartlands Hospital
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Reviews (594)
Parking is a nightmare!
November 9, 2023
Outpatient appointments generally go well. Parking is what makes experience unpleasant. Despite expanding the car park its difficult to find somewhere to park, and you can be driving around for 30 minutes trying to park. None of the payment machines were working, and I had to queue for a long time to pay at the kiosk. Only one exit barrier is working so I then had to sit in a long queue of cars to get out. It was very stressful.
A&E was filthy with staff struggling to cope
November 9, 2023
I had to attend the accident and emergency department. It was awful! The department was packed and the area was filthy. It was clear that the staff were struggling to cope, I witnessed staff pushing another staff member. I was kept in the intake ward. The service and care was poor, and I ended up discharging myself with the enthusiastic agreement of the staff. The non medical staff in interacted with were all great.
MRI appointment went well
November 9, 2023
I had an MRI at the hospital. The appointment went well, the staff were great explaining what would happen etc. I have had difficulties accessing the results.
Good X-Ray appointment
November 7, 2023
I recently attended the hospital for an x-ray. The appointment went well the staff were lovely. I have had problems accessing the results, because I am computer illiterate.
Good Badger Service at Heartlands Hospital
November 7, 2023
I have been seen by the Badger Clinic at Heartlands Hospital on a few occasions. The doctors were great and very thorough in their examinations.
Lack of staff on Ward 5
November 7, 2023
I have not been happy with the care given to my elderly father. He is 100 years old, he is deaf and blind, and the hospital are not meeting his care needs. Some nurses are nice but others do not seem to be taking his needs into consideration. His food and drink is just being left on a table in front of him. I am having to spend over 10 hours a day at the hospital to ensure that he is eating, as they do not encourage him to eat or communicate with him to make sure that he understands that there is food and drink for him. It is clear that the ward is understaffed and that is why my father is not being cared for properly.
12 month wait for diagnosis appointment
November 6, 2023
My experience of appointments, diagnosis, and treatment has been good apart from initial waiting times for the appointments. I waited over 12 months for my COPD referral to come through when I was diagnosed. I have been cared for when I had a suspected heart attack and I have attended for x-rays.
3 hour wait to be put on a waiting list
November 3, 2023
I attended A&E due to a mental health problem. I waited over 3 hours to be seen and was then just told that I would be put on a waiting list to be seen. I was disappointed with the outcome of my visit.
Good continuity of care for diabetes
November 3, 2023
I am attending the diabetic clinic regularly for blood tests and monitoring. I am very happy with the way the appointments have been going.
CT scan appointment went very well
November 3, 2023
I attended recently for a CT scan. The service was brilliant. The staff were all lovely from receptionist to the consultant.