UHB Heartlands Hospital
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Reviews (707)
Excellent communication of treatment
May 28, 2024
My experience here was very good. I was seen quickly and informed that I would need day surgery the next day. Everything was communicated well and they explained the procedure clearly.
Poor experience of Medical Assessment Unit
May 13, 2024
I spent over 5 hours in MAU department, they did my blood pressure three times, gave me an ECG and took bloods. Told me that they could not see anything and to just increase my steroid medication. I was not seen properly by a doctor or consultant. It was a complete waste of time, everything is an assumption and nothing is made clear.
An excellent service provider
May 13, 2024
Heartlands hospital are excellent. The staff are very friendly. I am very happy with the service.
A&E department is an absolutely awful place
May 13, 2024
I have attended the accident and emergency department at Heartlands Hospital on three separate occasions due to a hiatic hernia. They have all been the most awful experiences. I had to wait hours and hours whilst experiencing the most horrid vomiting and diarrhea. I don't think there could have been any worse place on this earth to be while in pain and having such symptoms. No one cared, no one helped it really was awful. After finally being seen I have discovered that there is absolutely no pathway of care or any referrals. A very disappointing service.
Lack of communication
May 13, 2024
My husband was admitted to the hospital. While care was good, the lack of communication hindered our experience. I am my husband carer, but was kicked out of visiting for protected meal times, but there was then no one to help him eat. Following his time spent recovering on a ward, I was told that he needed follow up appointments. I have had to chase up these appointments and nothing is simple or made clear. There is poor communication between the departments. The whole experience has been exhaustingly frustrating.
Poor facilities for people with hearing loss
May 13, 2024
The facilities at the hospital are appalling for people with hearing loss. The staff do not seem to have any training, making communication very difficult. Even registering at the reception desks there are no loops systems. More needs to be done at the hospital to ensure that peoples needs are met and that staff can communicate with all people effectively.
Excellent care, good food & comfy beds
May 13, 2024
I was admitted to Heartlands Hospital following an emergency operation. I have no complaints, the staff were wonderful and took good care of me. The food was good and I found the beds comfortable too.
Speedy response to serious illness
May 13, 2024
The accident and emergency department at Heartlands Hospital were excellent. From arrival in the department my seriously ill parent was in an operating theatre within the hour. The staff were wonderful and took excellent care of them quickly identifying the problem and ultimately saving their life. They kept me well informed and I am so grateful for the service we received that day.
Seen quicker than expected
May 1, 2024
I attended A&E after 2 weeks of feeling unwell following a bang to the head. Upon arrival the signs said that there was an 8 hour wait but I was seen and sent home after only a few hours. When I was called I was sent to ward 9 and examined quickly. I was told to come back if I was still experiencing symptoms in 2 weeks.
Excellent care but difficult to get to
May 1, 2024
I was told there was a 2 week wait for a gynae appointment but was seen within a week. I received excellent care and the hospital was a lovely environment. My only issue is that it can be difficult to get to Heartlands Hospital on public transport.