UHB Heartlands Hospital

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Based on 559 reviews
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Reviews (559)

Admitted and finally got a diagnosis

November 21, 2023
I was admitted to hospital and received a diagnosis for a rare medical condition. I was very happy with the quality of care and treatment, and was so relieved to have answers after being ignored by my GP for five years. The hospital were very thorough in their testing, and offered great support.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care and quality of treatment when you were admitted and that you now have a diagnosis.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Diabetes care is very good

November 16, 2023
I attend the diabetes clinic every three months, and I receive weekly telephone appointments with my consultant. The service is very good and they are doing their best to try and help me manage my condition. I have been very unwell in recent months, and I feel that they are doing their best to help me get my condition under control.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that diabetes care has been so good and that staff are doing their utmost to help you get your condition under control.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Outpatient appointments are never a problem

November 16, 2023
I have to attend regular outpatients appointments for a number of medical conditions. I cannot fault the hospital, my appointments always go well.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your regular outpatient appointments have been going well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Outstanding service

November 15, 2023
I have been very happy with my appointments at Heartlands Hospital.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear how happy you are with your appointments here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long wait for referral appointments

November 9, 2023
My experience has not been great due to long waiting times for referral appointments.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had to wait so long for referral appointments.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Parking is a nightmare!

November 9, 2023
Outpatient appointments generally go well. Parking is what makes experience unpleasant. Despite expanding the car park its difficult to find somewhere to park, and you can be driving around for 30 minutes trying to park. None of the payment machines were working, and I had to queue for a long time to pay at the kiosk. Only one exit barrier is working so I then had to sit in a long queue of cars to get out. It was very stressful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that generally your outpatient appointments go well we are sorry that car parking has caused significant problems for you and you spent a good deal of time driving around before you found a space.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A&E was filthy with staff struggling to cope

November 9, 2023
I had to attend the accident and emergency department. It was awful! The department was packed and the area was filthy. It was clear that the staff were struggling to cope, I witnessed staff pushing another staff member. I was kept in the intake ward. The service and care was poor, and I ended up discharging myself with the enthusiastic agreement of the staff. The non medical staff in interacted with were all great.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience of the Emergency Department was so negative - in particular the cleanliness of the department, staff behaviour , the service and care and the fact that you felt the need to self-discharge eventually.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

MRI appointment went well

November 9, 2023
I had an MRI at the hospital. The appointment went well, the staff were great explaining what would happen etc. I have had difficulties accessing the results.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how well your MRI appointment went and how good the staff were at explaining everything. We're also sorry to hear that you've had difficulties accessing your results

If you would like to provide any more information or further feedback about your experience, in particular anything we can do to help you more easily access your results, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good X-Ray appointment

November 7, 2023
I recently attended the hospital for an x-ray. The appointment went well the staff were lovely. I have had problems accessing the results, because I am computer illiterate.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how well your x-ray appointment went and how lovely the staff were. We're also sorry to hear that you've had some issues accessing your results.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good Badger Service at Heartlands Hospital

November 7, 2023
I have been seen by the Badger Clinic at Heartlands Hospital on a few occasions. The doctors were great and very thorough in their examinations.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care provided by the Badger clinic when you have been there - and in particular that they are very thorough in their examinations.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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