UHB Heartlands Hospital
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Based on 389 reviews
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Reviews (389)
Well looked after at the hospital
March 31, 2023
I was looked after very well after it took a long time be put on a ward.
Outstanding care at the acute unit
March 31, 2023
I was very pleased with my care at the hospital, all the nurses and support workers were amazing.
Long waiting times for appointments
March 29, 2023
Can be waiting a long time for appointments.
Good care in A&E awful wait for pharmacy
March 28, 2023
I was taken in to the accident and emergency department. I was treated quickly and isolated with suspected covid 19 and/or the flu. I was diagnosed with both treated and told that I could go home. I was then held up for over three and a half hours waiting for the pharmacy to get my medication ready. This infuriated me. Not only was I waiting unnecessarily while being very unwell but the hold up prevented someone else from accessing treatment. This issue needs to be addressed.
Poorly run, wasting time and NHS money
March 26, 2023
My daughter was admitted to the paediatric ward with suspected appendicitis. We ended up being there for nearly 5 days - most of which was waiting to be seen by doctors who then failed to make adequate decisions about her care. In the end she had a healthy appendix removed when in actual fact a simple scan would have revealed an ovarian cyst. We had to arrange a private scan after her discharge from unnecessary surgery and recovery form the ensuing sepsis to get a diagnosis for her pain. Apparently the scan was too expensive and the referral would have been rejected. Instead she had a general anaesthetic and all the associated expenses of surgery. A few days after discharge she got sepsis which was put down to the absence of antibiotic cover following the bowel surgery. I will avoid going to heartlands at all costs in future. One of the nurses on the children’s ward actually said she wouldn’t take her own child there if they were unwell.
Good treatment at Dermatology Dept
March 23, 2023
There was a bit of a mix up in communication about which clinic to attend and I attended the wrong one. Staff were quick to sort this out and I was seen quickly at the right one. Been informative and helpful. Treatment has been good and my symptoms are getting better.
Treated as inpatient ward understaffed
March 23, 2023
I was admitted for treatment and overall care was okay. The ward was very understaffed. I found myself helping staff with an elderly patient with dementia, at night he was rummaging through other peoples belongings. He just wasn't receiving the care and attention he needed. I was even thanked by the staff for helping. I hardly slept during my stay because of the situation.
Difficulties navigating hospital layout
March 22, 2023
Visited the hospital for a cardiogram. The appointment went ok. Had difficulties finding out where to go and had to ask for assistance. Have received good communication via letters, texts and email relating to appointments which is great.
Never been seen so quickly, very impressed!
March 22, 2023
Visit to the Blood Pressure clinic. Appointment went very well was seen very quickly, was in and out in no time and care received was good. Staff were lovely.
A long wait in A&E
March 22, 2023
Had to attend A&E with severe knee pain/problem and I was unable to get into my GP surgery. The wait was very long and uncomfortable because of the pain I was experiencing. When I was finally seen things moved quickly and an MRI scan was arranged.