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Reviews (695)

Awful experience because of parking

April 18, 2024
The parking at Heartlands Hospital is a nightmare. It makes me dread having to go the hospital because it is so stressful and frustrating.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that car parking concerns have made your attendance(s) here so stressful and frustrating.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lack of low hearing awareness

April 18, 2024
I have been very disappointed by the lack of low hearing awareness and training that I have encountered at Heartlands Hospital. There does not seem to a loop system and I have had extreme difficulty when attending appointments. None of the members of staff that I met had any training, even registering attendance for the appointment was very difficult. Communication from doctors was very unclear. This needs to be addressed as I cannot be the only person to have had this experience, and I hate to think of others struggling like I have.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found there to be a lack of low hearing awreness and provsion for patients and relatives in that situation.

We'd be keen to hear from you about what can be improved. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Passed away in MAU because no beds on wards

April 16, 2024
My elderly grandparent passed away in the medical assessment unit because there were no beds available on any wards. They had cancer and a blood clot and were very unwell. I was not happy with the care they received and the fact that they spent their last living moments on a bay in MAU are just appalling. Being a NHS worker and knowing how things should be done I am very cross at the situation our family were put in.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry about the loss of your granparent and also the circumstances around his care - specifically that he wasn't given a bed on a ward.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

3 days spent in A&E department

April 16, 2024
My elderly grandparent spent 3 days in the accident and emergency department at Heartlands Hospital because there were no beds available. The care was good but the environment and stress of waiting for a bed in a ward was awful.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the care was good we are really sorry to hear that your grandfather spent so long in the Emergency Department and there were issues with cleanliness.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor facilities for disabled patients

April 16, 2024
There are a lack of wheelchairs for patients to use at appointments. I had to hunt the hospital to find one in order that I could bring my husband in to his appointment. There were no staff to help or assist me and I was not the only person trying to find one. There needs to be more available at such a large hospital.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues accessing wheelchairs at your huisband's appointments and that staff were unable to assist you.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor communication & rude staff

April 16, 2024
The communication at the hospital is poor, on two separate occasions my husband was moved and I was not informed. It was very worrying turning up to visit him and there was someone else in his bed. As you can imagine for a moment you fear the worst! A doctor on Ward 8 treated me very rudely. He spoke over me and directed the information to my son, this happened on more than one occasion and we had to point out that as husband and wife I am my husbands next of kin and that information needs to be directed to me.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with your husband's care on Wrad 8 - in particular communication failures, rude doctors and your husband being moved without being informed.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Wonderful care on Ward 28

April 15, 2024
My husband has been very well cared for on Ward 28 at Heartlands hospital. Every test possible was carried out but so far they have been unable to make a diagnosis. The staff are very kind and attentive to my husband and have ensured that he remains comfortable. The level of care and support has been outstanding.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well cared for your husband has been on Ward 28 and they have tried so hard to get a diagnosis.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

A good experience with the endocrine team

April 15, 2024
My experience with the endocrine team at Heartlands Hospital has been very good. I have been under their care for a number of years and have no complaints.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the care provided by the endocrine team over the years you have been sen by them.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

A good experience of physiotherapy treatment

April 15, 2024
I have been very satisfied with the treatment I have received from the physiotherapy team at Heartlands Hospital.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment you have received from the physiotherapy department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Excellent diabetes care

April 15, 2024
I have been under the care of Heartlands Hospital for the past 6 years. I have been cared for by the diabetes team, who have been very good.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you have been well looked after by diabetes team for the 6 years you have been under their care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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