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Reviews (396)

Happy that I was not waiting long

April 21, 2023
I attended the hospital today for an X-ray. The appointment went well. I was seen quickly, the staff were friendly and helpful and told me that my GP will contact me with the results. Parking facilities are much better now with the recent improvements. More disabled bays are helpful. Overall a good experience.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are please that you have had such a positive patient experience. It is lovely to receive such positive feedback from our patients.

kindest regards, Patient Experience Team


Provider responded

Admitted & Diagnosed Quickly

April 19, 2023
I was admitted for 5 days following an urgent referral from a badger clinic. I was thoroughly tested and received a quick diagnosis. During my stay I was well cared for. Communication was good.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are please that you have such a positive patient experience. It is lovely to receive such positive feedback from our patients.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

kindest regards, Patient Experience Team


Provider responded

Let down by long waiting times

April 19, 2023
Was referred to Heartlands Hospital by my GP. I actively chased up the referral but have only recently received an appointment after waiting over 18 months.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.

You can call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you if there is any problems with the appointment you have.

If you do experience problems that cannot be resolved by the Appointment team please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Long waiting list for tests

April 19, 2023
My wife was finally seen by a consultant after an ongoing stomach problem. She was advised of the next steps and what was needed to rule out specific problems and reach a diagnosis. She was then told by the consultant that the waiting time will be a number of months. I find it appalling that to book in with this consultant privately my wife could have had the tests carried out the following week. Unfortunately we cannot afford the six thousand pounds this would costs and after paying into the NHS all our lives we should not have to.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Heartlands Hospital. It is lovely to receive positive feedback from our patients. We are sorry that the wait for a follow up appointment for your wife is going to be a number of months, the demand on the service within the NHS is very high and has been impacted by a number of events.

Our PALS team are available to help with concerns and they can be contacted on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

Kind regards, Patient Experience Team


Provider responded

I was misdiagnosed and there is no continuity of care

April 3, 2023
Misdiagnosis left me fighting for my life. No continuity of care whatsoever, awful hospital, awful experience overall.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry to hear of your concerns and the poor patient experience. If you would be happy to discuss the concerns raised further please contact Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. The Patient Relations Team are there to help and will look into what has gone wrong.

Kindest regards, Patient Experience Team


Provider responded

Seen quickly by A&E & Fracture clinic

April 3, 2023
I was seen very quickly in the A&E department and referred to the fracture clinic. My wait there was not too long either. I had an x-ray, was treated and sent home with a follow up appointment booked. Excellent experience.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital A&E and Fracture Clinic. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

kindest regards, Patient Experience Team


Provider responded

Poor care particularly during the night

April 3, 2023
My overall experience at this hospital is poor from consultant care to care from the nurses. The staff are lovely but it is obvious they are completely overstretched and do not have the time or capacity to care for their patients properly. When recently being treated as an in-patient the care during the night was appalling with low levels of staff and lots of patients needing help and being very unsettled without any care or support.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. We are sorry that you had a poor patient experience, nevertheless, our staff are working extremely hard to deliver a better service in these very difficult times.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team.

If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards, Patient Services Team


Provider responded

A&E is too far for Solihull residents

April 3, 2023
Having to travel to Heartlands for emergency treatment is just too far for people who live in Solihull. We thought that A&E was re-opening but have been informed today that its only a minor injuries department. This is obviously welcomed but this has not been made clear and we need emergency treatment facilities here!
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry that you have had such a long way to travel to be seen.

We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

kindest regards, Patient Experience Team


Provider responded

Very satisfied with consultant appointment

April 3, 2023
Excellent care today, no waiting around and seen very quickly. Consultant explained treatment plan going forward and informed me that an appointment will be sent out to me.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are please that you have such a positive patient experience. It is lovely to receive such positive feedback from our patients.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

kindest regards, Patient Experience Team


Provider responded

Excellent care

April 3, 2023
My appointment today has been great. I was seen quickly and the staff were lovely. Navigating the building has been difficult, lots of works going on and I think there are a lack of signs which could be more helpful.
Anonymous

Reply from UHB Heartlands Hospital

'Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

kindest regards, Patient Experience Team


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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