UHB Heartlands Hospital
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Reviews (389)
A&E is too far for Solihull residents
April 3, 2023
Having to travel to Heartlands for emergency treatment is just too far for people who live in Solihull. We thought that A&E was re-opening but have been informed today that its only a minor injuries department. This is obviously welcomed but this has not been made clear and we need emergency treatment facilities here!
Very satisfied with consultant appointment
April 3, 2023
Excellent care today, no waiting around and seen very quickly. Consultant explained treatment plan going forward and informed me that an appointment will be sent out to me.
Excellent care
April 3, 2023
My appointment today has been great. I was seen quickly and the staff were lovely. Navigating the building has been difficult, lots of works going on and I think there are a lack of signs which could be more helpful.
Excellent care in Children's HDU
April 3, 2023
My child was admitted and treated in the high dependency unit. The staff were all fantastic from consultants and doctors to nursing staff. Treatment and care was excellent. Diagnosis and treatment were explained well to us and we were very reassured.
Waiting time to see a doctor are too long
April 2, 2023
Good service once seen by a doctor, however, waiting times at the A&E are far too long, averaging between 5-8 hours for children. Something must be done about it and if there was a similar service her in Solihull, we wouldn't have to travel all the way to Heartlands.
Poor support for mothers
March 31, 2023
It would be nice to have a non medical trained person at the maternity ward who can support caesarean section mothers. It can be very lonely and especially when birth partners are not allowed to stay overnight.
Left with catheter for much longer than advised
March 31, 2023
I was left with catheters for 17 hours when it was only supposed to be 6-8 hours. Very difficult situation for me to go through as a new mother.
Awful experience and rude staff
March 31, 2023
I received a letter for an ultrasound scan at Heartlands UHB. When I attended I was asked when I had last eaten and I told them that morning. A very stroppy and rude member of staff told me that I the letter had instructions not to eat and that I the ultrasound could not go ahead. I explained that there had been no instructions with the letter just details of the appointment time and date, and instructions on how to get to the hospital. This member of staff called me a liar and treated me appallingly. I was told that the appointment would be rescheduled but I had to chase this up and approach my GP to refer me again.
Seen quickly and admitted for observation
March 31, 2023
I attended the A&E department experiencing breathing difficulties. I was quickly seen and admitted to an observation ward. I was later discharged but was very happy with the speed of being seen, observed and treated. Staff were friendly and caring and treated me well.
Helpful staff
March 31, 2023
Been into both heartlands and Solihull hospital. Staff there are very helpful and brilliant.