UHB Heartlands Hospital
Feedback Rating
Based on 489 reviews
Leave your Feedback
Reviews (489)
The staff just do not seem to care
September 8, 2023
It's hard to find your way around the hospital. When you ask for help the staff just do not seem to care and you have to find your way around yourself. The staff seem to lack empathy towards their patients.
Navigating the hospital is difficult
September 1, 2023
I visit the cardiology department on a regular basis. The staff are find and the appointments normally go ok. The problems I experience occur when trying to navigate the building. The signage is not clear, and the different levels are confusing. I have asked staff for help in the past and even they seem confused by it. I am also visually impaired which makes things quite difficult. I find navigating around the hospital a nightmare, that causes me a great deal of anxiety and stress.
Poor care of frail patient
September 1, 2023
They are supposed to look after our loved ones when they are unwell. My wife has had two terrible falls while an inpatient in their care. We are now preparing to take her home for end of life care as there is nothing they can do here, and they cannot even keep her safe.
Poor Communication & Lack of Resources
August 31, 2023
My wife has been in and out of hospital 9 times this year with fluid on her lungs. She is admitted they give her water tablets, they discharge her and she ends up admitted again. There is a lack of communication from the hospital they seem to lack resources and are understaffed. We are stuck in a vicious cycle with no clear idea of exactly what the problem is and we have not been told about any long term treatment plans. Our experience has been awful I would go so far as to say that the care here is rubbish. My wife is terribly depressed and we are losing hope that they are going to do anything long term to help improve her quality of life.
Good experience with pain management team
August 31, 2023
I have had to have injections in my neck and have had appointments with the pain management team. My experience has been good, in person appointments have gone well and telephone appointments have been made on time.
Inpatient care was very good
August 31, 2023
I was treated as an inpatient for three weeks due to a blockage in my bowel and bowel abscess. I was treated with antibiotics throughout the duration of my stay and I was very well cared for.
Not user friendly
August 31, 2023
The hospital is not user friendly it is very hard to find your way around, with directions and floor levels confusing. The atmosphere was not nice and it was not a pleasant experience.
Good care from A&E department
August 30, 2023
I was brought in my ambulance following a road traffic accident. There was a wait but overall I was happy with the treatment provided.
Excellent care from cardiology department
August 22, 2023
I am under the care of the cardiology team at Heartlands Hospital. They have been brilliant, and the care has been excellent.
Positive A&E experience
August 20, 2023
The clinical staff were amazing in A&E on a Friday night after being completely neglected at Solihull's new
"Urgent treatment centre" (side note- all reception staff at Heartlands had a serious attitude problem but this review was still needed for the rest of the staff!)
The nurses seemed happy and got us through triage quickly, one particular nurse was exceptional at juggling everything and kept the flow of patients moving. Can't fault the wait, from arrival / triage / doctor / CT scan / results and decision to be admitted was just over 3 hours. Felt confident that we hadn't been forgotten about either.
Obviously there will be lots of factors affecting wait times on other visits but our experience was very positive on this occasion.
"Urgent treatment centre" (side note- all reception staff at Heartlands had a serious attitude problem but this review was still needed for the rest of the staff!)
The nurses seemed happy and got us through triage quickly, one particular nurse was exceptional at juggling everything and kept the flow of patients moving. Can't fault the wait, from arrival / triage / doctor / CT scan / results and decision to be admitted was just over 3 hours. Felt confident that we hadn't been forgotten about either.
Obviously there will be lots of factors affecting wait times on other visits but our experience was very positive on this occasion.