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Reviews (447)

Excellent care

April 3, 2023
My appointment today has been great. I was seen quickly and the staff were lovely. Navigating the building has been difficult, lots of works going on and I think there are a lack of signs which could be more helpful.
Anonymous

Reply from UHB Heartlands Hospital

'Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

kindest regards, Patient Experience Team


Provider responded

Excellent care in Children's HDU

April 3, 2023
My child was admitted and treated in the high dependency unit. The staff were all fantastic from consultants and doctors to nursing staff. Treatment and care was excellent. Diagnosis and treatment were explained well to us and we were very reassured.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. we are sorry that you have had such a long wait to be seen, our staff are working extremely hard to see our patients.

We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

kindest regards, Patient Experience Team


Provider responded

Waiting time to see a doctor are too long

April 2, 2023
Good service once seen by a doctor, however, waiting times at the A&E are far too long, averaging between 5-8 hours for children. Something must be done about it and if there was a similar service her in Solihull, we wouldn't have to travel all the way to Heartlands.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. we are sorry that you have had such a long wait to be seen, our staff are working extremely hard to see our patients.

We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

kindest regards, Patient Experience Team


Provider responded

Poor support for mothers

March 31, 2023
It would be nice to have a non medical trained person at the maternity ward who can support caesarean section mothers. It can be very lonely and especially when birth partners are not allowed to stay overnight.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for your feedback regarding having extra support for caesarean section mothers, we are sorry to hear of the loneliness experienced at times. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can. If you have any concerns about your treatment and care please get in contact with the PALS team who are there to help on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kindest regards, Patient Experience Team


Provider responded

Left with catheter for much longer than advised

March 31, 2023
I was left with catheters for 17 hours when it was only supposed to be 6-8 hours. Very difficult situation for me to go through as a new mother.
Anonymous

Reply from UHB Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. We are sorry that you had a poor patient experience, nevertheless, our staff are working extremely hard to deliver good service in these very difficult times.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team.

If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards, Patient Services Team


Provider responded

Awful experience and rude staff

March 31, 2023
I received a letter for an ultrasound scan at Heartlands UHB. When I attended I was asked when I had last eaten and I told them that morning. A very stroppy and rude member of staff told me that I the letter had instructions not to eat and that I the ultrasound could not go ahead. I explained that there had been no instructions with the letter just details of the appointment time and date, and instructions on how to get to the hospital. This member of staff called me a liar and treated me appallingly. I was told that the appointment would be rescheduled but I had to chase this up and approach my GP to refer me again.
Anonymous

Seen quickly and admitted for observation

March 31, 2023
I attended the A&E department experiencing breathing difficulties. I was quickly seen and admitted to an observation ward. I was later discharged but was very happy with the speed of being seen, observed and treated. Staff were friendly and caring and treated me well.
Anonymous

Helpful staff

March 31, 2023
Been into both heartlands and Solihull hospital. Staff there are very helpful and brilliant.
Anonymous

Well looked after at the hospital

March 31, 2023
I was looked after very well after it took a long time be put on a ward.
Anonymous

Outstanding care at the acute unit

March 31, 2023
I was very pleased with my care at the hospital, all the nurses and support workers were amazing.
Anonymous

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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