UHB Heartlands Hospital

Residents from North Solihull are not treated well. There is difference in treatment compared to South Solihull. There is no provision of healthcare services like the residents in the South Solihull residents.

As resident of North Solihull, we get treated like a dustbin. As residents of North Solihull, there are barriers on the level of health care that is provided to us and the quality of care and service.
I have worked for NHS previously and in the days it was far better and the care was there.
Now no NHS department has any fixed contracts and the health care provision has gone down hill.

Recently was treated for heart condition. I am only just getting follow up appointments now after chasing.
I had stopped taking my medication due to side affects that they were causing and it took a pharmacist to pick up on the issue.
I received 3 scans whilst I was there. I received MRI scan and CT scan when after being discharged but since then no further follow ups.

I was sent to the consultant by my GP for an urgent surgery. The consultant told me that my condition was not urgent in his opinion and its been 8 months and still not scheduled date. Last month I paid a private consultant and I have been referred to a private clinic for my surgery.

All appointments on time. Could see midwife when needed. Main maternity unit princess of wales maternity unity.
Postnatal also good. Health visitor has visited home and was good

Hospital did not look at my mums files to understand that she had dementia. They were completely unaware of her health condition. They left her alone and she fell multiple times in their care in the hospital. I wanted to see her and I was never allowed to. My mum was not being taken care of. She left the hospital with multiply scars.

Heartlands hospitals have always been on time for scans and really helpful.

I waited for 4 hours at home for emergency service to come when I had a fall, I live on my own and I feel safe at home than going to the hospital. accidents happens and I really felt the pressure on the NHS.

poor experience within this hospital. Negligence experienced and no change throughout the years

Family members experience has been very poor

Consultant care at Heartlands. Only provide phone appointments. 1 face to face was booked and ended up being with a Jr Dr.

Growth scan every 2 weeks from 28 weeks at Heartlands and Solihull. Great service from Sonographers.